1 of 1 Desktop Analyst Jobs in Yorkshire

Support & Implementation Services to all users of the Trust's range of IT Hardware and Software, in line with Trust policies and procedures. As part of a team of Desktop Support Analysts, the jobholder will manage their workload using the Helpdesk database system, investigating and resolving hardware and software faults within tight KPI and SLA timescales to ensure end … the Trust's 6000+ staff, across the two main sites, Bradford Royal Infirmary & St Lukes Hospitals, whilst also covering our community hospitals. The Trusts estate consists of approximately 4000 desktop PC's, plus associated wired and wireless devices. The Service Desk deals with approx 50000 calls per year, taking requests mainly by telephone but also by self-service and … incidents e.g. imaging, printer and pc install Ability to plan, organise and prioritise a broad range of complex activities to meet tight SLA and KPI deadlines. Specialist knowledge of Desktop hardware, software, printers and associated peripherals support within a server and client domain/workgroup environment Ability to take ownership and be able to communicate escalations to a range More ❯