Desktop Support Engineer
Rugby, England, United Kingdom
Avance Consulting
Desktop Support Engineer Role Providing Technical assistance to users. Installation, Upgrade and troubleshoot any hardware and software systems. Key responsibilities Providing support for Desktop/Laptop Build and Configuration of PC Win-10 Desktop and Laptop Build Refurbishment, OS Installation, Application installation via SCCM, Active Directory Management. CMDB Management Providing Desktop Support and addressing tickets … for Deployment related issues and requests. Hand hold customer in installation of any applications, 1st Level of support Troubleshooting and resolving users desktop/laptop/tablets issues remotely Identification, troubleshooting and resolution of various services running on Windows Operating system Management of End to End Infrastructure for all PCs, Core Applications and management of these devices using the … set up OR dispatch area of courier the devices to users home/other offices. Help creating technical documentation, reporting and manuals Key Skills/Knowledge: Extensive knowledge of Desktop and Laptop Hardware and Software Management Hand-on experience with Windows, Tablets Device configuration and troubleshooting Working knowledge of O365 Products and Services Knowledge on Device Security and Antivirus More ❯
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