Peraton provides the customer with enterprise infrastructure support to plan, engineer, implement, enhance, maintain and operate the global consular affairs IT environment. About The Role Peraton is seeking a Desktop Support Manager to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO … Program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications services globally. The Desktop Support Manager reports to the Service Center Director and is a member of the Service Center management team. The Service Center provides efficient and timely Tier 0, Tier 1, and Tier II Desktop support to … and customer expectations are met or exceeded. The Service Center team is responsible for improving, optimizing, standardizing, and streamlining customer support processes that yield improvements in customer satisfaction. The Desktop Support Manager supervises a team that provides 5x12 technical support of desktop, applications, and related technologies for all CA/CST users in accordance with DOS policies More ❯
and globally. Position Overview: This is an exciting opportunity to support Fortune 500 and 1000 customers, government and DoD customers, and to excel within a fantastic team. The Operations Manager is a critical role responsible for health, stability, and continuous operation of critical IT infrastructure and systems. This role oversees the day-to-day activities of the operations team … driving proactive operational maintenance, measured monitoring, and planned change management activities. The Ops Manager achieves service reliability by proactively monitoring for risks, adhering to an ITSM practices, measuring team efficiency, and fostering ongoing team development. The Operations Controller champions best practices, promotes automation, and drives continual service improvement initiatives to optimize IT performance and deliver maximum value to the … in a controlled, coordinated, and compliant manner Qualifications: IT Operational Management experience spanning across multiple enterprise environments, including DoD and commercial Experience in IT operations with a focus on Desktop User Experience Deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management Strong verbal and written communication skills; ability to More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom
IMSERV EUROPE LIMITED
with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: The Desktop Account Manager will focus on protecting and growing revenues within new and existing SME and Micro customers. Ensuring the delivery of data collection, metering and customer services in More ❯