Job Description The Technical Support Specialist has the skills and abilities to manage Microsoft Active Directory and will implement GPOs to support the execution of STIG settings on file and print services. Duties & Responsibilities: Provides customer support with scripting technologies and uses VB and/or Powershell to automate common functions Responsible for producing the Standard Operating Procedures (SOPs More ❯
As part of an on-site Customer Services Desktop Support Team, provide Information Technology services to the Mid-Atlantic Region Network Enterprise Center (RNEC), Aberdeen Proving Ground (RNEC-Aberdeen). Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center … and directors; report significant outages and/or customer issues to appropriate Government management personnel. Duties and responsibilities include: - Deploy interoperable and integrated standard office automation desktop software - Install, configure, troubleshoot, relocate, and repair desktops, peripheral devices, and printers. - Install/uninstall, and electronically "push" software, software updates, security updates, vendor patches (service packs, service releases), etc. to end … user devices. - Resolve desktop problems via Remote Control; add/delete accounts and reset passwords as needed; responsible for Information Assurance Vulnerability Alert (IAVA) remediation. - Identify network problems impacting users and work with appropriate Tier II or III administrators - Troubleshoot WIFI and GFE provided broadband devices and VPN connectivity - Answer calls and utilize automated incident tracking systems (Remedy) to More ❯
Desktop Support Specialist I Who is Epsilon: Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the … of; Software maintenance and development, Network, Database, and Operations Support/Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management. An average day: The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance … position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems. In this position you will: Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers. Assist in ensuring compliance with licensing, regulatory, and security requirements. Support the IT Service Desk by handling basic More ❯
Desktop Support Specialist I Who is Epsilon: Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the … of; Software maintenance and development, Network, Database, and Operations Support/Management, Supervisory Control and Data Acquisition (SCADA), Cyber-Security, Solution Architecture, and Project Management. An average day: The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance … position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems. In this position you will: Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers. Assist in ensuring compliance with licensing, regulatory, and security requirements. Support the IT Service Desk by handling basic More ❯
