2 of 2 Desktop Support Engineer Jobs in Derby

We are looking to strengthen our IT team with a Desktop Support Engineer based at Hattersley. You will report directly to the Head of IT, and your role will encompass all IT Desktop support tasks. Key responsibilities will include: Provide highly skilled IT support, resolving user issues efficiently. Respond to and manage IT support tickets within the SLM tool. Track, route, and redirect problems to appropriate resources, keeping users informed of progress. Assist users through problem-solving processes. Follow up with customers, provide feedback, and ensure problems are resolved. Utilize excellent customer … to exceed customer expectations. Ensure proper recording, creation, or updating of documentation. Maintain and expand knowledge of company procedures, products, and services. Manage and support hardware and software installations, configurations, and troubleshooting. Provide support for all Line of Business (LOB) applications. Technical Requirements: Expertise in hardware and software More ❯

Initial 6-month contract | Long-term potential You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems … to market data feeds. What you’ll be doing: Supporting trading desk and back office users in a fast-paced, high-performance environment Managing support tickets end-to-end — from logging to closure Installing and maintaining desktop hardware, software, and peripherals Supporting collaboration tools like O365, Teams, Exchange … and more Collaborating with infrastructure, telecoms, and networking teams Assisting the Trade Floor Support Lead and contributing to ad hoc projects ? What you’ll need: Experience supporting trading or financial services users Familiarity in supporting electronic trading, and market data technology in both Front and back office situations. Proven More ❯