5 of 5 Desktop Support Engineer Jobs in the North West

curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Role Summary As a Desktop Support Engineer working for TT Games the purpose of this role will be to ensure that IT services are delivered and users supported in their use of … these services. You will be part of a team supporting infrastructure that delivers core services to developers and administrative staff. You will be responsible for first and second line support tasks including: request handling from receipt through resolution or handover to senior engineers; commissioning and maintenance of assets (hardware and software); auditing; project management; and documentation. Responsibilities Providing support to staff throughout the business (troubleshooting/diagnosis, resolution and escalation). Recording details of support requests and ensuring that procedures and other documentation are accurate and updated to reflect changes. Operating System image creation, maintenance, and deployment. Workstation maintenance (deployment of applications, correcting faults, updating drivers/firmware, etc). Setup, update, and fault diagnosis of console More ❯

About The Role We are looking to strengthen our IT team with a Desktop Support Engineer based at Hattersley. You will report directly to the Head of IT and your role will cover all IT Desktop support tasks. Key Responsibilities: Provide highly skilled IT support, providing resolutions to user issues. Respond and self-management … of IT support tickets within the SLM tool. Track, route, and redirect problems to correct resources if required. Keep users informed of progress. Talk users through problem-solving processes. Follow up with customers, provide feedback, and see problems through to resolution. Utilize excellent customer service skills and exceed customers' expectations. Ensure proper recording, creating or updating documentation. Preserve and … grow your knowledge of the companies procedures, products, and services. Manage and support hardware and software installations, configurations, and troubleshooting. Provide support for all Line of Business (LOB) applications. Technical Requirements: Expertise in hardware and software support. Support experience of Windows 10 & 11, network protocols, M365 apps. Experience using Microsoft Intune, Application Packaging, PowerShell and Autopilot. Experience More ❯

of betting and gaming, then it's to time to join us. Job purpose This role will primarily be responsible for the handling of service requests coming into the Support Desk via telephone, email or Service Desk Self-Service portal, as well as liaising with Business Units and third parties where necessary. The Desktop Support Engineer will be required to provide operational support for the core business applications, desktop and hardware support, covering a range of technologies including Windows 8/10, Server 2012, IP telephony, networks, and peripherals and bespoke applications. The role is fundamental to the day-day operations and training will be provided for this role in order to … all production schedule processes Escalation and ownership of any incidents within the production schedule Production and distribution of the daily shift handover Log calls, initial triage and assign to Support Groups Own calls and manage them through to resolution Ensure all logged calls are allocated and prioritised appropriately to the relevant teams. Ensure open calls are updated in a More ❯

Digital My client is a world-leading independent production and distribution group that produces some of the most popular TV programmes in the world. They are looking for a Desktop Support Engineer who will support 30 internal companies with approx. 1,800 users with general setup and daily 1st line support. You will operate in a … you gain invaluable experience to grow within your career and the company. You need to bring your personality with excellent customer service skills to take ownership of any Tech support issues. You will be working for a fun organisation with a diversity-focused and dress-down culture, based in their Childwall offices in Liverpool . This is an on … team, the arrangement will shift to three days in the office and two from home . Office 365 Exchange Online Active Directory management Key Skills and Technologies used: Tech support for various technologies and systems 1st line support by email, phone or in person New device setup Onboarding Logistics Maintenance Technologies: Office 365 Google Drive SharePoint Microsoft Active More ❯

Position: Full-Time End User Compute Engineer - Desktop Support Location: Fleetwood Contract: 6 months with the possibility of a permanent role for the right applicant Working Hours : Monday to Friday, Office Hours (37 hours per week) Hourly Rate: £15.33 per hour Job Description: We are currently seeking an end user computer support analyst for our public … issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary (to own the issue until it is resolved). Add to and ensure the knowledge base and knowledge records are accurate, up to date and relevant … checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential More ❯