IT DesktopSupport Analyst/IT Support Specialist A fantastic opportunity has arisen for a IT DesktopSupport Analyst/IT Support Specialist to join our London based global law firm on a permanent basis. IT DesktopSupport Analyst/IT Support Specialist Responsibilities and Duties: Primarily the team will provide … remote support to colleagues globally, however there will be desk side or meeting room support required on premise. The team will need to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email … with aim of finding a viable workaround and/or a permanent solution. Escalate issues that are not possible to resolve due to knowledge or access to 2nd line support, or if the guidance states escalate to the appropriate team such as IT Infrastructure or IT Applications & Development, or external supplier support. Deputise for the senior IT SupportMore ❯
DesktopSupport Engineer – Trade Floor Environment 💷 £300–£350 per day | Inside IR35 | Central London (5 days on site) 📆 Initial 6-month contract | Long-term potential You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face … and supporting everything from desktops to market data feeds. ✅ What you’ll be doing: Supporting trading desk and back office users in a fast-paced, high-performance environment Managing support tickets end-to-end — from logging to closure Installing and maintaining desktop hardware, software, and peripherals Supporting collaboration tools like O365, Teams, Exchange and more Collaborating with infrastructure … telecoms, and networking teams Assisting the Trade Floor Support Lead and contributing to ad hoc projects 🔧 What you’ll need: Experience supporting trading or financial services users Familiarity in supporting electronic trading, and market data technology in both Front and back office situations. Proven experience supporting Windows 10/11 desktops in a professional environment Strong hands-on skills More ❯
DesktopSupport Technician – Investment Bank (Inside IR35) On-site | London | Contract - 6 months rolling | Inside IR35 Are you an experienced IT support professional with a passion for delivering exceptional, white-glove service in a high-pressure, executive-level environment? We're working with a globally respected investment banking firm - who are looking to bring on board a … DesktopSupport Technician to provide dedicated VIP and C-suite support across their London and EMEA region. The Role In this role, you’ll take ownership of VIP support across EMEA , providing best-in-class end-user assistance, handling critical incidents, and leading service improvement initiatives. You’ll need to be confident, proactive, and technically skilled … someone who can hit the ground running and take full responsibility from incident through to resolution. Key Responsibilities Deliver white-glove support to C-suite and senior stakeholders across EMEA Take the lead on desktopsupport for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trend analysis More ❯
DesktopSupport Technician – Investment Bank (Inside IR35) On-site | London | Contract - 6 months rolling | Inside IR35 Are you an experienced IT support professional with a passion for delivering exceptional, white-glove service in a high-pressure, executive-level environment? We're working with a globally respected investment banking firm - who are looking to bring on board a … DesktopSupport Technician to provide dedicated VIP and C-suite support across their London and EMEA region. The Role In this role, you’ll take ownership of VIP support across EMEA , providing best-in-class end-user assistance, handling critical incidents, and leading service improvement initiatives. You’ll need to be confident, proactive, and technically skilled … someone who can hit the ground running and take full responsibility from incident through to resolution. Key Responsibilities Deliver white-glove support to C-suite and senior stakeholders across EMEA Take the lead on desktopsupport for internal users (predominantly Lenovo/Apple) Troubleshoot, diagnose, and resolve technical issues efficiently and professionally Provide incident and trend analysis More ❯
DesktopSupport Analyst ?" Bank ?" City London We are looking to recruit a Desktop Analyst with at least 5 years experience of working in DesktopSupport from 1 st to 3 rd level in a banking environment. You ideally have experience of working within a banking environment and understanding the banking arena. Responsible for the full … range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required. Work within the Service Desk team in supporting and delivering all aspect of services -1 st/2 nd line support (capable of root … cause analysis) -Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system More ❯
Your new company An Investment Management Firm based in Henley-On-Thames (Need to be able to commute to the office). Your new role Senior DesktopSupport Analyst What you'll need to succeed Excellent customer service and communications skills. Previous experience doing VIP Support/C-Suite support is highly preferable. In-depth experience … in a customer-facing 'desktop' support role, preferably gained within the financial services sector and/or highly pressurised environment Prior experience in a senior position within a technical role with a consistent record of ownership, accountability, and where you were responsible for delivering solutions to complex problems Up-to-date knowledge of technologies, equipment and software appropriate … to business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working with More ❯
Desktop Trade Support Engineer – Global Proprietary Trading Firm Location: London Compensation: Up to £90,000 + Performance Bonus Quant Capital is partnered with one of the world’s most sophisticated proprietary trading firms as they expand their core engineering team in London. With over 30 years of consistent success, our client sits at the intersection of finance, data … and deep tech innovation—leveraging their own capital and advanced systems to trade across global markets, unconstrained by external pressures. This opportunity is ideal for an End-user Support or Trade Support Engineer who thrives in high-performance environments, understands the demands of a trading floor, and is excited by the pace and complexity of modern market infrastructure. … The Opportunity: Joining a globally distributed team of expert technologists, you’ll provide mission-critical support to the London office while helping shape the user experience across the firm. This is not a reactive support role—it’s a proactive, engineering-led position with a strong focus on automation, systems optimisation, and continuous improvement. You’ll work directly More ❯
ITC Infotech is looking for a DesktopSupport Engineer to join our team in London, United Kingdom. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams. … to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you. Job Summary: As an L2 IT Specialist for Hotel Support, this candidate will play a crucial role in providing advanced technical support to hotel staff and guests. Your responsibilities will involve troubleshooting complex IT issues, managing IT infrastructure … IT operations within the hotel environment. This role requires a strong technical background, excellent problem-solving skills, and the ability to handle more advanced IT challenges. Responsibilities: Advanced Technical Support: Provide second-level technical support for complex IT issues escalated from the 1st level support team. Troubleshoot and resolve hardware, software, network, and system-related problems. Perform More ❯
DesktopSupport Engineer – Central London – Windows, Exchange, Citrix, TCP/IP- £55,000 - £65,000 A boutique sized asset manager based in Central London is currently looking to hire a talented DesktopSupport Engineer. The successful candidate will be the sole technical person onsite and in this role you will be providing technical support and … Daily responsibilities will include: identifying, diagnosing and resolving technical issues. Escalating issues and facilitating user assistance. Configuring and repairing work stations and project involvement. To be considered for the DesktopSupport Engineer role you will require the following skill-set: Solid background in DesktopSupport Windows Exchange Citrix Active Directory This is a fantastic opportunity to … work with the highest calibre of staff then please apply now. For immediate inquiries please contact Harriet Lamplugh de Smith at Harrington Starr on 07906 861860/harriet@harringtonstarr.com DesktopSupport Engineer – Central London – Windows, Exchange, Citrix, TCP/IP More ❯
Desktop & Infrastructure Support Manager - Hybrid/London - £90K + Benefits Overview: A global financial services firm is hiring a desktop/2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service … a strong service delivery mindset, excellent technical grounding, and proven people management experience. Role & Responsibilities: Lead and develop the 2nd Line Infrastructure team Oversee incident, problem, and change management Support complex technical escalations Drive service improvement and operational excellence Contribute to infrastructure roadmap and automation initiatives Essential Skills & Requirements: Experience managing 2nd/3rd Line teams in enterprise environments … technical certifications Package: £80K - £90K basic salary Hybrid - London (3 days per week) Discretionary bonus Excellent pension contribution (up to 17%) Private healthcare Excellent additional lifestyle and health benefits Desktop & Infrastructure Support Manager - Hybrid/London - £90K + Benefits More ❯
Senior DesktopSupport Analyst - £80,000 - Trading I'm looking for a Senior DesktopSupport Engineer with front office experience to join one of our leading London based trading clients. Working in a small but scaling team, this role covers all levels of internal desktopsupport, including working closely with traders and senior business … and upskilling in area's such as DevOps, Infrastructure and Cloud. Must haves: - Previous experience working in trading/asset management - Strong understanding of Microsoft environment - 5+ years of support experience In office Central London 5 days a week Sponsorship cannot be offered for this role. Salary up to £,000, 30% bonus, 12% pension More ❯
DesktopSupport – Investment Management – 5 days in London Office DesktopSupport Engineer is required to join a growing Investment Management business. Offering a salary ranging from £35,000 to £40,000, based in London, full time in office (flexibility where needed). Reporting to the Head of IT, you will join a dynamic and highly collaborative … team. The business has circa 150 users, working on Microsoft machines in a cloud-based environment. They are looking for a personable desktopsupport professional who can provide face to face support in an ITIL framework, supporting a variety of stakeholders. An awareness of security and IAM is also important. Key requirements: Proven experience supporting Microsoft machines. … to help an award-winning investment management business with their IT estate. If you feel like you match the above and would like to hear more, please apply within. DesktopSupport – Investment Management – 5 days in London Office Kite Human Capital – Hire Better We are unashamedly focused on working with only the best people, who care about customer More ❯
proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts More ❯
Trade Floor/DesktopSupport – London - Contract We are seeking an IT Support technician to assist an Investment Bank with Trade Floor and User support. Working in the IT Support team and wider production department with day to day business as usual activities. Responsibilities: Day to Day support and maintenance of IT, including liaising with … office and IT teams on norms and standards and helping to bridge the skills and knowledge gap. Following correct processes and procedures in line with standard operating procedures. Telecoms support included. Tasks and Skills required Provide high quality IT support Good level of knowledge in all areas of IT troubleshooting - Windows OS environment Good level of knowledge on More ❯
proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts More ❯
