1 of 1 Desktop Support Jobs in Derby

We are looking to strengthen our IT team with a Desktop Support Engineer based at Hattersley. You will report directly to the Head of IT, and your role will encompass all IT Desktop support tasks. Key responsibilities will include: Provide highly skilled IT support, resolving … user issues efficiently. Respond to and manage IT support tickets within the SLM tool. Track, route, and redirect problems to appropriate resources, keeping users informed of progress. Assist users through problem-solving processes. Follow up with customers, provide feedback, and ensure problems are resolved. Utilize excellent customer service skills … to exceed customer expectations. Ensure proper recording, creation, or updating of documentation. Maintain and expand knowledge of company procedures, products, and services. Manage and support hardware and software installations, configurations, and troubleshooting. Provide support for all Line of Business (LOB) applications. Technical Requirements: Expertise in hardware and software More ❯