2 of 2 Desktop Support Jobs in East London

ITC Infotech is looking for a Desktop Support Engineer to join our team in London, United Kingdom. Your X-Factor Work ethic - You are a consummate professional. Aptitude - You have an innate capacity to transition from project to project without skipping a beat. Communication - You have excellent written and verbal communication skills for coordination across projects and teams. … to succeed paired with a continuous hunger to learn. Leadership - You are trusted, empathetic, accountable, and empower others around you. Job Summary: As an L2 IT Specialist for Hotel Support, this candidate will play a crucial role in providing advanced technical support to hotel staff and guests. Your responsibilities will involve troubleshooting complex IT issues, managing IT infrastructure … IT operations within the hotel environment. This role requires a strong technical background, excellent problem-solving skills, and the ability to handle more advanced IT challenges. Responsibilities: Advanced Technical Support: Provide second-level technical support for complex IT issues escalated from the 1st level support team. Troubleshoot and resolve hardware, software, network, and system-related problems. Perform More ❯

proposals to drive Service improvement plans. (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team. (5.) To provide support for on call escalations/L3 level support and doing incident & problem management (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts More ❯