3 of 3 Dialogflow Jobs in Manchester

trends, regulatory landscape, and customer needs.Strong knowledge and experience of Service Transformation, leveraging technology such as CRM & CCaaS platforms (e.g. Salesforce, MS Dynamics, Google Dialogflow, Nice, Genesys etc), customer care operations and customer journey design.Proven track record of delivering complex transformation programmes in the insurance sector.Respected industry leader with ...

relationships with banking stakeholders across business, data, and IT teams. Design and deliver Voice AI/Agentic IVR solutions leveraging: Google CES/CXAS, Dialogflow CX/CCAI Vertex AI (LLMs, RAG, agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (real-time + … large financial institutions Certifications Google Cloud Professional Data Engineer (Highly Preferred) Google Professional Cloud Architect Google Machine Learning Engineer Certifications in Conversational AI (Dialogflow CX or equivalent) TOGAF/Enterprise Architecture certifications Data certifications (good to have): CDMP, Databricks, Snowflake ...

primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT. Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries. Translate business goals into secure … model validation frameworks Certifications Google Cloud Professional Architect (Mandatory/Preferred) Google Professional Machine Learning Engineer Certifications in Conversational AI platforms (Google CES, Dialogflow CX or equivalent) TOGAF/Enterprise Architecture certifications ...