4 of 4 Digital Customer Experience Jobs in the City of London

will be part of a 50 person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human-first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award-winning iconic design … whilst being exposed to the latest ways of working within the industry. We work in cross-functional teams so you will need to demonstrate experience or an interest in visual, product and UX/UI design, along with the practical & technical knowledge to support ideas. You will have knowledge ...

Banking & Finance We are seeking a Senior UX Designer with deep expertise in user research and banking & financial services to design intuitive, compliant, and customer‐centric digital experiences. You will lead research-driven design initiatives across complex financial products, working closely with product managers, engineers, business stakeholders … ensure feasible and high-quality implementation Mentor junior designers and researchers Advocate for user‐centered and research‐led design culture across teams Required Skills & Experience UX & Research Skills 8+ years of professional UX design experience Strong command of UX research methods and mixed‐method analysis Proven experience ...

final implementation. This role goes beyond execution you will be expected to influence design direction, champion motion as a core part of the product experience, and help set quality standards across the team. You will bring a strong point of view on motion, interaction, and storytelling, alongside a deep … attention to detail across all motion outputs Proactively manage priorities, balance multiple workstreams, and deliver high‐quality work to tight deadlines Skills and Experience You will be an experienced Senior Motion Designer with a strong portfolio demonstrating both creative excellence and strategic thinking. You will bring: Proven experience ...

Join our client as a Senior AI Conversational Designer and play a pivotal role in shaping the future of their digital customer experience. This is an opportunity for a customer-obsessed, forward-thinking leader to take ownership of the conversational AI ecosystem, driving the evolution … human + AI orchestration, where AI handles high-volume interactions and seamlessly hands off to humans for complex scenarios. This is deeply embedded within customer service and contact centre environments, improving resolution times, reducing repeat queries, and enhancing overall customer experience. Generative AI embedded across the workforce ...