3 of 3 Digital Customer Experience Jobs in the South East

part of the Commercial directorate within eCommerce & Platforms, leading product teams developing our CRM ecosystem, across our current platforms and new Digital Customer Experience initiative. This area plays an important role in bringing together customer needs, commercial priorities and technology to deliver meaningful customer and business value. What you’ll do: Work with the CRM Tribe Lead and key stakeholders across Commercial and Customer to define goals, shape the product vision and create features that represent business value Own, maintain and effectively prioritise product backlogs, balancing business strategy with customer needs. ...

customers while supporting sustainable growth. THE COMPANY They are a technology-led financial services business focused on creating a simpler, more digital customer experience. With technology and data central to their approach, they are continuing to invest in intelligent decisioning and scalable risk capabilities. You will join … Head of Fraud, you will own the fraud strategy, combining strategic leadership with hands-on technical delivery. You will: Define fraud strategy across customer, document, third-party and asset-related risks. Build and deploy AI-driven fraud identification capabilities using multiple data sources. Develop fraud classifiers, anomaly detection, document ...

will connect platform strategy, stakeholder demand and engineering delivery, helping the teams build scalable, reusable, secure and high-quality capabilities for digital customer experiences. The successful candidate will act as the bridge between Engineering, Product, Architecture, Security, Delivery and business stakeholders. They will create clarity on what … sees internal platforms as products. The platforms provide shared capabilities, standards, tooling, reusable components, governance and services that enable product teams to deliver customer value faster, more consistently and with appropriate controls. Key accountabilities Platform strategy and product direction Partner with Engineering Managers, Principal Engineers, Architects and Product Leadership ...