25 of 25 Digital Customer Experience Jobs in England

Customer Experience Optimisation Manager London - mainly remote (2x a month in office) Up to 60,000 + bonus This is an excellent opportunity to take ownership of the full digital customer journey within a growing, digitally focused business. Sitting within a small, high-impact marketing … across multiple brands. The Company They are a well-established, award-winning organisation operating within the insurance and financial services space. With a strong customer-first focus, they have built a reputation for delivering high-quality digital experiences at scale. The business has a growing international footprint ...

designing, testing, and optimising end-to-end services that deliver meaningful outcomes for users, clients, and the business. Operating within a multidisciplinary product and experience design team, you will lead service design initiatives across complex digital, operational, and organisational ecosystems. You will collaborate closely with Product Design … Senior Service Designer, you will: Lead the design, evolution, and optimisation of complex end-to-end services across multiple channels, touchpoints, and customer journeys. Own service design activities throughout the entire product lifecycle, from discovery and strategic definition through to delivery, testing, launch, and continuous improvement. Apply systems thinking ...

strategy, design, and delivery. Through a combination of design excellence, product thinking, and emerging technology expertise, including AI, you will help organisations solve complex customer and business challenges while shaping the future of digital experiences. We are specifically seeking an experienced design leader with a strong track … bring valuable industry insight, market perspective, and domain expertise to our growing client portfolio. You will help clients navigate digital transformation, evolving customer expectations, regulatory complexity, and emerging technologies, translating these opportunities into impactful and customer-centred experiences. You will also play a key role ...

Description hackajob is collaborating with Moneybox to connect them with exceptional professionals for this role. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. At Moneybox, our mission is to give everyone the means to get more out of life. … join our Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. This role is focused on improving the customer experience across our Pension product. You’ll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress ...

Description hackajob is collaborating with Moneybox to connect them with exceptional professionals for this role. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. At Moneybox, our mission is to give everyone the means to get more out of life. … join our Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. This role is focused on improving the customer experience across our Pension product. You ll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress ...

Description hackajob is collaborating with Moneybox to connect them with exceptional professionals for this role. Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. At Moneybox, our mission is to give everyone the means to get more out of life. … join our Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. This role is focused on improving the customer experience across our Pension product. You'll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress ...

Pension and Investing team, helping shape how customers save and invest for retirement through Moneybox. \n This role is focused on improving the customer experience across our Pension product. You’ll work on journeys that help customers get started, transfer existing pensions into Moneybox, understand their progress, manage … time. \n Reporting to the Head of Product for Pension and Investing, you’ll work closely with Engineering, Design, Compliance, Operations, Marketing, Insight, and Customer Support to identify customer problems, shape product improvements, and deliver simple, effective, and compliant experiences. \n This role would suit someone ...

yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designe r in our digital customer experience team, youll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect our brand … meet customer needs. Sitting within the Customer Experience Centre of Excellence, youll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, were driven by one purpose: to create better experiences for our customers. What youll ...

yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designe r in our digital customer experience team, you’ll deliver high-quality designs, drive improvements to digital journeys, and be accountable for outcomes that reflect … brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy and portfolio design excellence across the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven by one purpose: to create better experiences ...

research, and service design, with a strong focus on GDS (Government Digital Service) standards and the pensions domain. You should have demonstrable experience delivering user-centred services within Government, including leading research across GDS lifecycle phases, contributing to successful service assessments, and shaping end-to-end services … promoting a culture of continuous learning and excellence. Close collaboration with service designers and operational teams Champion user-centred design (UCD) across the organisation. Experience preparing for and leading GDS service assessments Understanding of service standard expectations at each phase UX & Delivery Oversee end-to-end design activities across ...

culture of continuous learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed … sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are seeking an exceptional, UK-based Lead Consultancy Director to lead, professionalise and scale Sabio’s Consulting & Advisory business across AI & Automation, Data & Insights ...

usability findings to improve content performance. Identify opportunities to improve clarity, engagement, and user outcomes. Support ongoing optimisation of pensions content and services. Skills & Experience Essential Skills Experience in content design, UX writing, or digital content creation. Experience working within pensions, retirement services, or financial … services. Ability to write clear, concise, and user-focused content, especially for complex topics. Understanding of plain English and accessibility principles. Experience collaborating in multidisciplinary teams. Familiarity with content management systems (CMS) and digital platforms. Desirable Skills Understanding of the UK pensions landscape (e.g., defined contribution, auto ...

responsible for leading and shaping user research activities across digital pensions products and services, applying User‐Centred Design (UCD) principles, including experience aligned to UK Government Digital Service (GDS) standards. The role ensures that robust user insight, evidence, and testing inform service, product, and design … Complexity: Manages complex research challenges in regulated, high‐impact environments. Knowledge: Applies and advises on advanced UX research, UCD, and pensions domain knowledge. Skills & Experience Essential Skills Significant experience in UX research or user research roles. Proven experience applying User‐Centred Design (UCD) principles. Experience working ...

Designer | Earn £60,000 with hybrid working and great company perks in a role where your ideas shape the customer experience. We're looking for a talented UX Designer to join a growing digital team in Hemel Hempstead . This is a fantastic opportunity to influence every … stage of the customer journey, using insight, experimentation and user-centred design to create intuitive digital experiences that make a real commercial impact. If you're passionate about improving online journeys through data-driven design, this could be the perfect next step in your career. Why apply ...

Manager | Earn £60,000 with hybrid working and great company perks in a role where your ideas shape the customer experience. We're looking for a talented UX Manager to join a growing digital team in Hemel Hempstead . This is a fantastic opportunity to influence every … stage of the customer journey, using insight, experimentation and user-centred design to create intuitive digital experiences that make a real commercial impact. If you're passionate about improving online journeys through data-driven design, this could be the perfect next step in your career. Why apply ...

Hybrid, 3 days office, parking onsite) About the Role: As the Support Manager for eCommerce & B2C, you will lead day-to-day customer support operations with primary focus on consumer channels and digital commerce platforms. You will manage frontline customer relationships, oversee support team delivery across … service excellence, and operationally support eCommerce platforms managed by the Head of Commercial Projects. This is an operational role focused on digital customer experience, team leadership, and driving online customer satisfaction, with supplementary B2B account support. To be successful in this role you will ideally ...

Join Barclays as a Senior AI Conversational Designer and lead the evolution of our digital landscape. We are looking for a customer-obsessed, forward-thinking leader to spearhead our Conversational Assistant and AI function within the Digital Customer Experience team. In this role … will drive innovation, leverage cutting-edge technology, and redefine customer experiences across our digital offerings. You will deliver Conversational Banking services, including chat, conversational self-service, and fallout prevention, while shaping the model team structure for managing technology and concepts in this space, including AI/ ...

Join Barclays as a Senior AI Conversational Designer and lead the evolution of our digital landscape. We are looking for a customer-obsessed, forward-thinking leader to spearhead our Conversational Assistant and AI function within the Digital Customer Experience team. In this role … will drive innovation, leverage cutting-edge technology, and redefine customer experiences across our digital offerings. You will deliver Conversational Banking services, including chat, conversational self-service, and fallout prevention, while shaping the model team structure for managing technology and concepts in this space, including AI/ ...

Influence design thinking across teams working on pensions-related initiatives. Support organisational understanding of UX challenges in pensions and long-term savings products. Skills & Experience Essential Skills Strong experience in interaction design, UX design, or service design. Demonstrable experience working on pensions platforms or retirement products. Ability … simplify complex financial concepts into intuitive user experiences. Proficiency with design tools (e.g., Figma, Adobe XD, Sketch). Experience with user research and usability testing in regulated environments. Knowledge of accessibility standards (WCAG). Desirable Skills Understanding of UK pensions landscape, including defined contribution schemes and auto-enrolment. Familiarity ...

responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly. The Role To support business and customer value growth through development and optimisation of our customer application journeys based on customer, partner and market insight. The role holder will … senior product owner leading IT squads and business functions to define and deliver customer experience (CX) improvements and functionality that: Increases digitisation of our business and reduces customer and colleague effort Improves customer conversion – and delivers increased sales revenue Improves Net Promoter Score (NPS) Key Responsibilities ...

hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role: Proven product strategy ownership Strong stakeholder influenceDemonstrated customer journey optimisation What this role is all about: This exciting role will form part of a cross-functional team who is accountable … digital customer experience for Renewals in the Health Policy Product Delivery Stream. As a Product Manager, the role is responsible for defining and executing a comprehensive product roadmap and backlog across multiple capabilities, working with a wide range of stakeholders. Accountability includes shaping, designing and delivering ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Proven product strategy ownership Strong stakeholder influence Demonstrated customer journey optimisation What this role is all about: This exciting role will form part of a cross-functional team who is accountable … digital customer experience for Renewals in the Health Policy Product Delivery Stream. As a Product Manager, the role is responsible for defining and executing a comprehensive product roadmap and backlog across multiple capabilities, working with a wide range of stakeholders. Accountability includes shaping, designing and delivering ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Proven product strategy ownership Strong stakeholder influence Demonstrated customer journey optimisation What this role is all about: This exciting role will form part of a cross-functional team who is accountable … digital customer experience for Renewals in the Health Policy Product Delivery Stream.As a Product Manager, the role is responsible for defining and executing a comprehensive product roadmap and backlog across multiple capabilities, working with a wide range of stakeholders. Accountability includes shaping, designing and delivering features ...

yourself; our people make Sky a truly exciting and inclusive place to work. As a Senior Product Designe r in our digital customer experience team, youll deliver high-quality designs, drive improvements to digital journe click apply for full job details ...

opportunity to work on a large-scale ecommerce platform, delivering new features, improving performance and helping shape the future of the digital customer experience. Working alongside Product, UX and Engineering teams, you'll play a key role in building scalable, high-quality solutions that directly impact … online customer journey. What You'll Be Doing Software Development Develop, enhance and maintain SAP Hybris (SAP Commerce Cloud) applications Deliver new features and enhancements across the ecommerce platform Troubleshoot, investigate and resolve technical issues Write clean, scalable and maintainable code Platform & Integrations Develop integrations between SAP Hybris ...