Outpatients Contact Centre Technology Manager
- Hiring Organisation
- Mid and South Essex NHS Foundation Trust
- Location
- Basildon, SS14 1DL, United Kingdom
- Salary
- £57528.00
across Mid and South Essex NHS Foundation Trust. It will be your responsibility to provide specialist expertise in telephony systems, Interactive Voice Response (IVR), digital access channels, chatbot technology, Workforce Management (WFM), quality monitoring, call recording and reporting solutions. Main duties of the job Acts as the principal link … between operational services, Digital teams, Information Governance, IT Services and external technology suppliers, ensuring technology solutions support safe, efficient and patient-centred access to services. Responsible for translating highly complex operational requirements into effective technical solutions, leading technology-enabled service improvements, driving adoption of digital technologies and ensuring ...