Deputy Managing Director, IT Operations
Shrewsbury, Shropshire, United Kingdom
University of Massachusetts Medical School
Overview The Deputy Managing Director (DMD) of Operations will oversee the management and operations within the Digital Solutions department as well as the technological infrastructure and strategic platform architecture. The DMD is responsible for the day-to-day operations of digital health solutions, ensuring the smooth and coordinated delivery of programs and services. The role has oversight … well as managing relationships with development partners. The DMD covers for the MD in their absence. Responsibilities Operational Oversight: Lead and support the day-to-day operations of the Digital Solutions department, ensuring all functions are operating smoothly, efficiently, effectively, and consistent with established standards. This includes ensuring compliance with department standards and goals. Client Relationship Management: The DMD … management with the business units and leaders and, when requested, external clients; the senior DS leader for internal clients, focusing on relationship management. The DMD is responsible for ensuring Digital Solutions has embedded a successful client experience program that meets established goals and objectives, including prompt response to requests, established service criteria, implementation of service recovery model, training, and More ❯
Employment Type: Permanent
Salary: GBP Annual
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