2 of 2 Digital Innovation Jobs in Wales

Job summary Transforming Patient Care Through Digital Innovation At Betsi Cadwaladr University Health Board (BCUHB), our vision is to "Transform patient care, safety and outcomes through digital technology and transformation to enhance ways of working." We're on an exciting journey to deliver major change and evolve ICT into a customer-centric service that leverages technology and … innovation to deliver exceptional value. We are seeking a dynamic and experienced ICT Service Desk Manager to lead our Service Desk Team and drive service excellence across our organisation. About the Role As ICT Service Desk Manager, you will: Lead the ICT Service Desk Team, supporting over 19,500 users and managing more than 30,000 network devices. Ensure … the team through the Service Desk Institute (SDI) accreditation process. Monitor KPIs, SLAs, and customer satisfaction, implementing improvements where needed. Collaborate with other ICT teams and stakeholders to support digital transformation across BCUHB. Champion best practices in service delivery and customer support. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are More ❯

AI Implementation Manager Location: Bridgend Salary: £35000-£55000 About Us We are a collective of four UK-based manufacturing companies. United by a shared vision for innovation, we are launching a transformative programme to embed artificial intelligence, smart technologies, and automation across our operations, supply chain, planning, procurement, quality assurance, and administrative functions. Purpose of the Role This newly … position plays a pivotal role in our 3-year AI transformation roadmap, which aims to build foundational capabilities, deliver operational impact, improve data governance, and foster a culture of digital innovation. By the end of the programme, we aim to be recognized as a leader in AI adoption within UK manufacturing, with scalable systems, an internal Centre of Excellence … AI enablement team. Centralized AI prompt/tool library and training of 50+ staff with >70% engagement. Candidate Profile Required Skills & Experience Proven track record in leading AI or digital transformation projects, ideally in manufacturing or FMCG. Practical experience with AI tools like ChatGPT, Microsoft Copilot, and predictive analytics platforms. Familiarity with AI/ML frameworks (e.g., OpenAI API More ❯