Digital Services Support Manager
Stevenage, Hertfordshire, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Hertfordshire County Council
Manager to join our team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. You will be responsible: For the day-to-day support of all, applications, infrastructure … will also be required to provide out of hours escalation support to the out of hours engineers on every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Skilled in developing and managing Service Level Agreements (SLAs) to … architecture, and operational best practices Experience working with SQL databases, including querying and data management. Proficient user of Microsoft Office 365 and SharePoint, with an understanding of collaboration and document management features. Familiarity with Fire Service practices and procedures, supporting operational effectiveness. Experience in supporting Fire Service-specific applications, ensuring reliability and user satisfaction Demonstrated project management More ❯
Employment Type: Full-Time
Salary: £48,226 - £53,459 per annum
Posted: