Documentation Engineer
London, United Kingdom
Warner Media, LLC
opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Overview: The Documentation Engineer position plays a critical role in the 24/7/365 operations of the business and the support of Media Technology and Operations customers. This position … system, and procedural documentation. They will participate in onboarding new technologies and workflows in the GCC. They will coordinate with engineering partners to convert existing or create new procedural documentation for the GCC to use. They will also be responsible for creating training materials to cover new system rollouts and will be the team's first point of contact … if existing documentation no longer works or needs to be updated. The Documentation Engineer will engage in the Incident and Major Incident processes, including auditing partner group queues, full lifecycle ticket hygiene, investigation of ticket data to find knowledge gaps, identifying incident trends resulting in knowledge generation, and ensuring proper resolution. Responsibilities: In the GCC, the Documentation More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: