1 of 1 Documentation Skills Jobs in Aberdeenshire

Role :Technical Service Desk Location :Westhill, Aberdeen(Onsite) Duration: Full-time Graduate with Minimum 3+ years of experience in service Desk . Excellent communication and conversation skills in English with a Versant Score of 70. Good Knowledge of Incident, Change and Problem Management Manage Service Desk activities, including Owning overall responsibility for Incident and Service Request process handling on … Service/Change requests as per the escalation mechanism Analyze the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. Attend voice calls Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. Use Remote Desktop to assist the end users as More ❯