1 of 1 Documentation Skills Jobs in Aberdeenshire

time Employment Work mode :Onsite Key word: Service Desk,ITSM Job Description Minimum 3+ years of experience in service Desk ? Excellent communication and conversation skills in English with a Versant Score of 70 ? Good Knowledge of Incident, Change and Problem Management ? Manage Service Desk activities, including: o Owning overall … escalation mechanism ? Analyse the ticket trend and provide reports with improvement actions, create basic documents and knowledgebase articles. ? Attend voice calls ? Good Documentation skills on the technical, process, ticket status and other relevant updates suggested by the Quality Lead on the ticket. ? Use Remote Desktop to assist ...