1 of 1 Documentation Skills Jobs in Jarrow

and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management … best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in mentoring and training IT teams. Track record of process optimisation and adaptability in fast-changing environments. If you have expertise in ITIL and ticketing systems, and a passion for mentoring teams and solving complex service challenges More ❯