1 of 1 Documentation Skills Jobs in Midlothian

Stampede solutions to new customers Monitor account health and proactively support customer success Collaborate across technical and customer-facing teams to resolve escalations Contribute to support process improvements and documentation Essential Skills and Experience 2+ years experience in technical support, preferably in a SaaS or MSP environment Strong understanding of networking fundamentals (TCP/IP, DHCP, VLANs, DNS … routers, switches, firewalls, and wireless access points Captive portal systems: voucher setup, splash page design, user access control Familiarity with CRM or ticketing systems (e.g. HubSpot, Zendesk) Strong communication skills with the ability to support both technical and non-technical users Understanding of GDPR and data security best practices Desirable Industry certifications (e.g. CCNA, CompTIA Network+) Experience with RADIUS More ❯