1 of 1 Documentation Skills Jobs in Thatcham

prioritise, update, and escalate tickets in line with SLAs Communicate clearly with customers, vendors, and resolver teams Monitor alerts, manage events, and maintain documentation Essential Skills & Experience 1–2 years’ IT support experience (Managed Services preferred) Windows 7/10/11, Active Directory, Office 365, Exchange Basic … networking knowledge (e.g. Juniper, Aruba, Fortinet) Remote support tools, desktop/laptop support Strong troubleshooting, communication, and customer service skills Desirable ITSM tools (e.g. ServiceNow) Azure experience or certification Endpoint security, web filtering, SharePoint, patching Virtualisation or networking/cloud certifications Key Attributes Customer-focused, organised, and proactive Strong ...