Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Interquest
Dynamics365 Customer Service Specialist -Contract Dynamics365 Customer Service Specialist required to support our public sector client to work across Dynamics365, Power Platform, and Microsoft365 environments, supporting BAU operations as well as driving enhancements and integrations. This … is a hands-on role where you’ll be configuring, customising, and optimising the CRM platform, while also administering associated Microsoft365 services. Dynamics365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change … Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript WebResources to extend CRM functionality Utilise WebAPI for integrations and data operations Maintain the Dynamics365 Contact Center, including: Copilot Studio – build voice/chat bots Copilot Analytics – track and optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain More ❯
Dynamics365 Customer Service Specialist -Contract Dynamics365 Customer Service Specialist required to support our public sector client to work across Dynamics365, Power Platform, and Microsoft365 environments, supporting BAU operations as well as driving enhancements and integrations projects … This is a hands-on role where you'll be configuring, customising, and optimising the CRM platform, while also administering associated Microsoft365 services. Dynamics365 Customer Service Specialist -Essential Expereince • Strong hands-on experience with Dynamics365 Customer Service • Solid understanding of Power Platform (Power Automate … Dataverse) • Strong JavaScript skills for CRM WebResources • Experience with WebAPI integrations • Ability Configure & customise Dynamics365 Customer Service (solutions, dashboards, views, tables,) • Expereince of managing and developing CMS change requests whilst monitor and improve performance using Dataverse Application Insights. • Expereince of building automation flows using Power Automate to reduce manual tasks. • Good knowledge of Microsoft365More ❯
Dynamics365 Customer Service Specialist -Contract Dynamics365 Customer Service Specialist required to support our public sector client to work across Dynamics365, Power Platform, and Microsoft365 environments, supporting BAU operations as well as driving enhancements and integrations. This More ❯
their goals. About the Role: We're looking for a technically skilled PowerApps Specialist to support the configuration and customisation of backend components within MicrosoftDynamics365, as part of a key deliverable project titled Price Control. This is a hands-on technical role focused on enhancing system functionality and user experience—without … business needs. This contract is offered on an initial 3-month basis, with a focus on delivering a key project milestone. Configure and customise backend components of MicrosoftDynamics365, particularly within Customer Engagement or similar modules. Implement new dropdowns, fields, and form logic based on business requirements. Translate user stories and functional specifications into technical … modules to improve usability and performance. Collaborate with business and technical teams to ensure alignment between requirements and solutions Requirements Proven experience working with the backend of MicrosoftDynamics365, ideally in Customer Engagement or similar modules. Strong understanding of D365 configuration, workflows, business rules, and security roles. Experience with Dataverse and building solutions using MicrosoftMore ❯