CRM Integration & Enablement Manager (Dynamics 365)
- Hiring Organisation
- Headliners Recruitment
- Location
- Uxbridge, Middlesex, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £65,000 - £70,000 per annum
seamless, scalable and user-centric CRM experience for both B2C and B2B customer service functions. This includes integrating CRM with existing ERP and eCommerce platforms and supporting 20 regional subsidiaries through rollout and onboarding. Key Responsibilities Lead the full CRM implementation lifecycle, from planning to rollout and ongoing optimisation. Collaborate … with IT and third-party vendors to integrate CRM with ERP and eCommerce platforms. Define and improve customer service processes, data flows and user journeys. Deliver training, onboarding and support to drive CRM adoption globally. Monitor performance, user feedback and data integrity, ensuring continuous improvement. Support change management and communication ...