Head of eCommerce Customer Experience
- Hiring Organisation
- Central Employment
- Location
- Stockton-on-Tees, County Durham, UK
- Employment Type
- Full-time
leadership position for someone who has spent several years operating at Head of Customer Experience level within a KBB (Kitchen, Bedroom & Bathroom) e-commerce business and has successfully transformed customer service into a market-leading customer experience function. You will be responsible for developing and delivering … Head of Customer Experience or equivalent senior leadership role. Strong background within the KBB industry, essential Experience in a fast-paced e-commerce and omnichannel retail environment. Proven success implementing a customer experience strategy. Board-level reporting and stakeholder management experience. Demonstrable improvements in customer satisfaction ...