Digital Product Manager - Ecommerce
Windsor, Berkshire, South East, United Kingdom
British Gas
growth. To help us achieve our ambitions, we're looking for a commercially-minded, analytical, and customer-centric Digital Product Manager to take ownership of key areas within our Ecommerce team. This role will lead the performance of associated digital channels, collaborating across digital, commercial, and marketing functions to drive conversion, and enhance the customer experience. Responsibilities of the role … Own the Ecommerce performance of your area, focusing on customer acquisition and retention through seamless digital journeys and content. Define and deliver against product goals, including conversion rate optimisation, average order value, net present value, and Net Promoter Score (NPS). Build a deep understanding of the Ecommerce product areas, using performance data and customer insights to identify opportunities and … teams, helping them stay aligned and empowered. Here's what we're looking for: Proven experience as a Digital Product Manager or in a product ownership role, ideally within Ecommerce or digital environments. Strong understanding of conversion rate optimisation, digital customer journeys, and commercial KPIs. Comfortable with customer research and testing methodologies, including user testing, surveys, A/B testing More ❯
Employment Type: Permanent
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