4 of 4 ERP Support Jobs in Hemel Hempstead

ERP Support Manager (ERP, Application Support, Stock Management) - Join a growing ERP software leader with clear progression routes and hybrid working! An ERP Support Manager (ERP, Application Support, CRM, Stock Management) is required by a well-established, profitable software company based in Hemel Hempstead with nearly 30 years' experience delivering cutting … edge ERP solutions to the wholesale, distribution, and retail sectors. This team support the flagship ERP product, which is a fully configurable ERP platform used by businesses ranging from food distributors, wholesalers, builders merchants and manufacturing companies To be successful you'll need: Experience managing ERP support teams (5-8 people), ideally across 1st … to 3rd line support. Hands-on ERP application support experience (not just people management). Background supporting configurable ERP platforms. Understanding of ERP, order processing, invoicing, stock, and trade counter modules. Proven ability managing support escalation processes and issues. Exposure to AI in support environments is a strong plus. This ERP Support More ❯

Are you an ERP Support Coordinator who has experience of using Priority Software? We are seeking an experienced and detail-oriented ERP Support Coordinator to join our dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system - Priority Software. This … includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance. Key Responsibilities:• Technical Support:o Provide first-level support for Priority software … users, addressing and resolving issues in a timely and efficient mannero Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP systemo Monitor system performance and pro actively identify areas for improvement• User Training:o Develop and deliver training programs for Priority software users to enhance their understanding of system functionalitieso More ❯

Support Manager Hemel Hempstead (Hybrid – 3 days per week on site) Competitive Salary + Benefits We’re looking for a people-first Support Manager to take on a newly created role within an expanding UK support function. This is a key leadership hire—someone who can coach and develop high-performing teams, shape KPIs, and build out … support operations with a customer-first mindset. You don’t need to come from an ERP background, but you do need to bring proven experience managing support teams within a customer-facing environment—whether that’s SaaS, application support, or wider production systems. The tools and product can be taught; it’s your leadership style, performance … focus, and ability to drive outcomes that will set you apart. What you’ll be doing: Leading and mentoring a growing support team, embedding structure and culture Coaching team leads and helping them scale their own impact Defining and driving KPIs across service delivery and performance Handling escalations and ensuring a consistent, high-quality customer experience Supporting process improvements More ❯

Birchwell Associates is pleased to be recruiting for an experienced Support Manager to lead a high-performing support team within a growing customer success function. This is an excellent opportunity for a motivated leader with strong ERP knowledge and a commitment to service excellence. About the Role As Support Manager, you will be responsible for day … to-day team operations, coaching team leads, and ensuring high standards of customer service. You will also support innovation by adopting automation and AI tools, while driving the team to meet key performance targets. Key Responsibilities Lead, mentor, and develop the support team to meet KPIs and customer satisfaction goals Support and guide team leaders in effectively … Manage and resolve customer escalations promptly Drive process improvements through automation and AI adoption Foster a culture of continuous improvement and service excellence Requirements Proven experience managing or leading support teams in a customer-facing environment Strong working knowledge of ERP systems, particularly in finance, inventory, and CRM modules Understanding of ERP architecture, data flows, and integrations More ❯