Second Line Applications Support Analyst
Halesowen, West Midlands, United Kingdom, West Midlands (County)
Hayley Dexis
into the world of second line application support. This is your chance to build on your initial service desk experience and take on more complex challenges, working with our ERP system and business-critical applications that keep our company running. Your role will focus on, taking ownership of escalated incidents and requests, diagnosing issues, and resolving them (or finding clever … workarounds) within SLA targets. You’ll develop your skills & knowledge to troubleshoot and resolve more complex ERP and business application issues. Expect to create and maintain documentation and knowledge articles to support both users and colleagues. You’ll also assist with the rollout of new software solutions and functionality across the business. What we're looking for in our Second More ❯
Employment Type: Permanent
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