customer service operations. Your Profile Proficiency in implementing enterprise SaaS based Social Relationship Platform, to serve as the infrastructure. Experience in enterprise software deployment management and implementation including Sprinklr CCaaS. Proficiency in scripting and coding with HTML, JavaScript, SQL and CSS. Knowledge of web usability best practices, website navigation … design and flow, content classification, and content management methods and systems. Ability to configure Sprinklr changes of high quality in line with Business requirements. Knowledge of various Sprinklr modules e.g. Social Media Management, Messaging, EmailManagement, Voice Channel, Omnichannel Routing, Analytics and Reporting, and Agent Desktop. … Engagement across multiple accounts and channels (Facebook, Twitter, LinkedIn, YouTube, Flickr, Foursquare, Slide-share, and Blogs). Previous experience with assignment workflows, and content management including sourcing, curation and multi-channel publishing. Background in Social Audience Management, including influence and engagement scoring. Skilled in Social Analytics providing granular More ❯
administrative tasks. If you thrive in a fast-paced environment and have excellent communication skills, we want to hear from you! Key Responsibilities: Diary Management: Efficiently manage the calendars of three Directors, ensuring they are organised and prepared for meetings. EmailManagement: Take charge of email … to emails promptly and professionally. Customer Queries: Handle customer enquiries with professionalism, ensuring they receive timely and accurate information. Client Product Samples: Oversee the management of client product samples, coordinating requests and ensuring smooth operations. Organising Pricing: Assist in the organisation of pricing information, helping the sales team with More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
NCC Group
business… https://www.nccgroup.com/uk/The Opportunity: The Sales Lead Specialist will be responsible establishing and managing a closed-loop lead management system. This position will include managing all aspects of inbound and outbound lead generation, qualification and management. The Sales Lead Specialist will also be … responsible for working with the Marketing and Sales Teams to define and continuously improve the Lead Management Process. Additional responsibilities of this position include Key Accountabilities: Responding to, qualifying, and tracking Inbound Leads and requests Allocating prospects and qualified leads to appropriate sales teams Managing the lead qualification and … oriented, collaborative, and a team player. Additional requirements for this position are: Strong organization and analytical skills. Knowledgeable about Microsoft Office Suite Strong project management skills. Familiarity with CRM systems. Knowledgeable about emailmanagement programs. Behaviours: Focusing on Clients and Customers Working as One NCC Always Learning More ❯