3 of 3 Empathy Maps Jobs in the Midlands

Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods , improve design … digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems ...

Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods , improve design … digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems ...

roles, environments, motivations, pain points, and digital behaviours Design and validate "Day in the Life" scenarios for each persona Create end-to-end journey maps highlighting IT touchpoints and user experience gaps Analyse qualitative (interviews, surveys) and quantitative inputs (telemetry, system usage) to derive insights Produce strategic IT recommendations … conduct interviews, surveys, and usability research Capture user behaviours, digital dexterity, mobility needs, and pain points Support creation of personas, empathy maps, and journey maps Validate persona assumptions through data and user feedback loops Key Deliverables Minimum of 6 STW approved personas Persona profiles, journey maps ...