1st Line IT Support Analyst
- Hiring Organisation
- Proactive Appointments
- Location
- Godalming, Surrey, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £30,000 per annum
tickets with clear documentation Escalate complex issues to 2nd and 3rd Line Support where appropriate Support user and device administration across Microsoft 365, Entra ID and Intune Assist with onsite support, installations and project work when required Maintain and update technical knowledgebase documentation Ensure … service levels (SLAs) and quality standards are consistently met Identify and escalate potential security incidents Technical Environment Microsoft Windows Desktop & Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM platforms (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change & Request Fulfilment) Desktop, laptop ...