Service Desk Team Lead
- Hiring Organisation
- VIQU Ltd
- Location
- Tyne And Wear, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 40,000 - 45,000 Annual
technical guidance, coaching and support to L1 and L2 engineers Maintain clear customer communication throughout incidents and escalations Troubleshoot and support Microsoft 365, Entra ID, Intune, Exchange Online and Windows environments Encourage consistent ticket handling, documentation and knowledge sharing Build strong customer relationships …/L3 technical capability Experience coordinating service desk activity, mentoring engineers or taking responsibility for escalations Strong hands-on experience with Microsoft 365, Entra ID, Exchange Online and Intune Good knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and Firewalls Experience supporting multiple ...