Senior IT Technician
- Location
- Wadhurst, England, United Kingdom
customer, case, project and service records; N-able for monitoring, remote management, alerting and support visibility. Other systems: Microsoft 365 administration portals, Entra, Intune, Defender, Exchange, SharePoint, Teams, client infrastructure systems, vendor portals, documentation systems and approved project communication channels. Operational focus: Client site visits, project work, onboarding … timescale. Assess client environments, identify technical risks, document findings and recommend practical mitigation steps. Lead or support platform integrations across Microsoft 365, Entra, Intune, Defender, N-able, networking, endpoint management, VoIP, backup and client infrastructure. Act as a senior escalation point for complex helpdesk issues requiring deeper technical ...