2 of 2 Escalation Management Jobs in Buckinghamshire

escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … development. Foster a positive, collaborative, and high-performing team culture. Manage ticket allocation, workload balancing, and resource planning across the service desk. Technical Leadership & Escalation Management Act as the primary 3rd Line escalation point for complex technical issues and high-priority incidents. Provide hands-on technical support ...

updating internal ordering and tracking systems accurately Ensuring customer delivery milestones are achieved while minimising provisioning delays Collaborating closely with Procurement, Provisioning, Project Management and engineering teams to ensure seamless delivery The Individual Proven experience within UK telecoms provisioning or order management environments Strong stakeholder and escalation management capabilities Excellent coordination, scheduling and time management skills Knowledge of telecoms technologies such as IP VPN, MPLS, SD-WAN, WLAN, MLAN, VoIP and security products Strong customer focus with a commitment to service excellence Experience using provisioning, tracking and reporting tools A proactive and highly self ...