8 of 8 Escalation Management Jobs in the South East

you a Technical Project Manager looking for an exciting new opportunity in an international fast-growing and leading media company? Do you have project management and technology support experience, with a strong sense of customer service and to implement technology solution within project timeline and to the satisfaction of … requirements. To confirm governance with overall project PM for workstreams in the plan and other tasks related to the project. Manage the AGS workstreams escalation process and aim to resolve. Implement the change management process ensuing teams follow it locally and centrally. To own and validate the AGS … handover of the implementation to market teams. To own and Implement the AGS support workflow with L1/L2/L3 teams for process management, escalation management, ticketing and change management. You will confirm and implement the support workflow to make sure teams roles and responsibilities are More ❯

Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost. Reporting to the … and relationships required to deliver service availability. Create a high performing, service-led organisation. Ensure and manage service providers in adherence to the incident management service outlined in the contract and relevant Service Operations Manuals (SOM's). Manage Supplier led Emergency Site Restoration, Dead Sites process and Incident … are recorded accurately in terms of event durations and impacts. Manage cases where mediation is required to ensure correct ownership of tickets. Be an escalation point for jeopardy management where a resolving agency wrest within MBNL. What we are looking for: Technical understanding of Mobile Telecommunications networks and More ❯

SASE business, in this role you will lead a team of high performance Customer Success Engineers, distributed across EMEA and LATAM. Your Impact Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations Develop strong relationships with our sales team, customers, partners and internal teams (TAC … Product Management, Engineering) Build and lead a team of Customer Success Engineers Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their … goals Qualifications Your Experience 10+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting 1+ years of experience in people management role Strong consulting and project management skills, with shown results working as a trusted advisor to drive business value for customers, including the More ❯

Dependencies : Plan and manage inputs to larger programs and portfolios when needed. Removing Blockers and Managing Risks : Oversee program risks, budgets, billing, and people management, ensuring smooth operations. Balancing Priorities : Effectively redeploy resources and personnel as program priorities evolve. Stakeholder Communication : Understand, manage, and balance the needs of complex … stakeholder groups, ensuring clear communication. Escalation Management : Serve as the primary escalation point for the program, maintaining awareness of the broader context. What You’ll Need: Expertise in program planning and management in the insurance industry . Knowledge of both waterfall and agile methodologies. Experience delivering More ❯

class, scalable, secure, and flexible solutions. Engage with project sponsors, stakeholders, and cross-functional teams to define and deliver complex features. Identify bottlenecks, provide escalation management, and balance business needs with technical constraints. Plan and manage multiple parallel projects with strong oversight of milestones and dependencies. Drive clarity … ensure project goals are met. Requirements: Bachelor’s degree in Computer Science, Engineering, or a related technical field. 5-8 years of technical project management experience, ideally within large-scale enterprise environments. Proven track record in delivering complex technical programs. Strong understanding of technology concepts with the ability to … communicate effectively with developers and technical teams. Analytical mindset with data-driven decision-making skills. Experience in Agile project management frameworks and tools (e.g., Scrum, Kanban). Ability to manage competing priorities, foresee challenges, and proactively address potential blockers. Desirable Skills: Experience working within global technology companies or high More ❯

collaborative, matrixed team environment Ability to travel up to 20% Preferred qualifications: Working knowledge with reporting and analytics solution Experience that included resolution and escalation management Additional Information Non-technical skills Organised and self-motivated, willing to learn Knowledge of financial services, banking or accounting concepts is a More ❯

business justification in a presales capacity. Assist the Customer Success team with the post-sales technical process: installation, deployment, training, technical check-ups and escalation management, including API integrations and internal app development. Partner with Marketing to participate in EMEA specific events including, group training webinars, field-days … solutions, business model, services and Customer Success best practices. Requirements: 6+ years of field experience in similar role or in a program/operations management role with an energy, construction, architecture, mining or engineering organization. Prior experience with a SaaS company or working knowledge of enterprise SaaS products. Pre More ❯

and multiple internal partners, the TPM analyzes requirements, plans delivery, creates schedules, sends weekly summaries, and seeks program optimization opportunities. The TPM also provides escalation management, anticipates tradeoffs, and balances business needs versus technical constraints. Key Responsibilities: Understand the technology capabilities of each product and drive necessary changes … software products from conception through deployment. Ability to drive deployment of new products from a business perspective. Entrepreneurial spirit with strong product and program management skills. Ability to work with technical and non-technical business owners. Excellent written and oral communication skills. Ability to learn and use custom-made More ❯