8 of 8 Escalation Management Jobs in the South East

ensure user safety, regulatory compliance, and operational effectiveness across products and services. This is an individual contributor role and does not require previous management experience. Key Responsibilities Manage and resolve complex policy and content-related escalations. Support the development, implementation, and enforcement of product policies and standards. Identify, assess … Experience working within a technology, social media, internet, or digital platform environment. Ability to analyse complex issues and make sound policy recommendations. Strong stakeholder management and communication skills. Excellent problem-solving and decision-making abilities. Comfortable working independently and managing multiple priorities. Fluent English language skills. Preferred Experience German ...

desk operations, take owner ship of Ha lo PSA (our ticketing and professional services platform) from a service delivery perspective, strengthen incident, request, and escalation management, and ensure SLAs and customer expectations are consistently met. The role will inherit an existing service desk structure comprising 3 tiers … part of this role will be to establish strong operational control, reduce dependency on informal or inconsistent ways of working, improve processes and performance management, and build a resilient, scalable service desk function that delivers a reliable, professional customer experience. Objective:? Manage Daily Operations of the Service Desk Coach ...

Role: IT Service Management Coordinator Location: London, UK (Hybrid) Contract: 6 months Working Shifts: Full-time Monday to Friday Overview We are seeking an experienced and proactive Service Management Specialist to support and enhance operational service delivery across a multi-functional technology support environment. This role will … support services are delivered effectively across the UK technology landscape. This is an excellent opportunity for a service-focused professional with strong IT Service Management (ITSM) knowledge, stakeholder management capability, and operational support experience within a fast-paced enterprise environment. Key Responsibilities Lead and participate in monthly stakeholder ...

buildings in the United Kingdom, alongside a growing portfolio of international clients. Overview of the position : This role requires a unique blend of relationship management, strategic planning, and problem-solving skills to ensure the success and satisfaction of our clients. The ideal candidate will be passionate about delivering exceptional … fast-paced environment. This individual will champion our core values of flexibility, quality, knowledge, and teamwork . Experience: Proven experience in client success management, account management, or similar role. Strong understanding of customer relationship management principles and practices. Excellent communication, negotiation, and presentation skills. Ability to prioriti ...

escalations and service improvement initiatives. The Role Leading a team of 6-8 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … development. Foster a positive, collaborative, and high-performing team culture. Manage ticket allocation, workload balancing, and resource planning across the service desk. Technical Leadership & Escalation Management Act as the primary 3rd Line escalation point for complex technical issues and high-priority incidents. Provide hands-on technical support ...

updating internal ordering and tracking systems accurately Ensuring customer delivery milestones are achieved while minimising provisioning delays Collaborating closely with Procurement, Provisioning, Project Management and engineering teams to ensure seamless delivery The Individual Proven experience within UK telecoms provisioning or order management environments Strong stakeholder and escalation management capabilities Excellent coordination, scheduling and time management skills Knowledge of telecoms technologies such as IP VPN, MPLS, SD-WAN, WLAN, MLAN, VoIP and security products Strong customer focus with a commitment to service excellence Experience using provisioning, tracking and reporting tools A proactive and highly self ...

premiums with aggressive growth plans. As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication. You will own claims standards across the company and work directly with founders … lifecycle. This role is for someone ambitious enough to believe the industry can operate radically better than it does today. Roles & Responsibilities: Redesign workflows, escalation structures, QA systems, and claims governance Identify operational bottlenecks and eliminate unnecessary complexity Partner with product and engineering teams to automate and improve workflows ...

lead on cyber security operations, including monitoring, incident response and MDR platforms. oversight of Microsoft server environments, 3rd line support operations, SLA performance, and escalation management. Applicants must have a relevant degree in Computer Science, Information Security, or a related field, and bring at least 5 years IT management … cloud platforms. Advanced knowledge of routing and networking principles is required,Strong Microsoft server administration skills are essential, as is proven experience in line management, change management, and project delivery. Previous experience within the education sector is preferable. This is an initial 3 month temporary basis with permanent ...