3 of 3 Escalation Management Jobs in the South East

role responsible for shaping and delivering enterprise-wide IT strategy across the UK and neighbouring European markets. The position leads IT teams, application lifecycle management and landscape transformation, driving standardisation, security and high-quality service delivery aligned to business priorities. Client Details This is a permanent position within … strategy, objectives and roadmap aligned to business goals Act as senior IT business partner, owning end-to-end demand to delivery lifecycle Lead application management, support and delivery using Agile and ITIL-aligned models Drive IT landscape simplification, standardisation and regional harmonisation Ensure high availability, performance and security ...

issues and providing technical direction, and the rest focused on mentoring, process improvement, and driving service quality. You will act as the go-to escalation point for your team, ensuring tickets are handled efficiently and customer satisfaction remains consistently high. This is a role where your technical knowledge … Create a positive, collaborative environment where people can do their best work. Set clear goals and drive accountability across the team. Be the Technical Escalation Point Provide expert guidance and hands-on assistance for complex 1st Line issues. Lead root cause analysis and ensure knowledge is documented and shared. ...

site contact for third-party ICT suppliers, overseeing support delivery, troubleshooting, and infrastructure changes. * Review, approve, and oversee technical changes including VLAN configurations, switch management, and Wi-Fi deployments in line with CAB processes and estate standards. * Participate in Change Advisory Board (CAB) activities, ensuring all changes align with … optimisation opportunities, providing recommendations for continuous improvement. * Deputise for the ICT Service Delivery Manager when required, ensuring continuity of operations, supplier coordination, and escalation management. * Provide guidance to stakeholders on ICT policies, procedures, and best practices. Requirements Strong working knowledge of converged network environments, including VLANs, switching ...