Service Delivery Analyst
- Hiring Organisation
- Scottish and Southern Energy
- Location
- Glasgow, UK
- Employment Type
- Full-time
+ a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent | Full Time | Flexible First options availableThe roleService Management within Transmission Digital is a fast-paced environment. This role supports reliable IT and Operational Technology (OT) services across SSEN Transmission through reporting, governance, stakeholder engagement … escalation management, while helping improve service processes alongside project and programme activity. You willManage customer incidents and requests through resolution, using trend and root-cause analysis to prevent recurrence. Analyse and report on IT/OT services for the Service Delivery function. Produce tailored service reports and communications ...