2 of 2 Escalation Management Jobs in Scotland

Greetings from Response Informatics!! We are currently hiring a Customer Escalation & SLA Manager for an exciting client engagement. Role: Customer Escalation & SLA Manager Location: Edinburgh, UK(Hybrid) Position: FTC Duration: 3 to 12 Months Languages : English with French, German, or Spanish. (Any 1 language in addition to English … Overview We are seeking a proactive and detail-oriented Customer Escalation & SLA Manager to oversee the management of customer escalations, monitor support ticket queues, and ensure adherence to service level agreements (SLAs). This role is critical in maintaining high levels of customer satisfaction, driving timely resolution ...

HeadofProjectManagement|Glasgow|SeniorLeadership AbouttheRole We're partnering with a fast-growing creative and digital studio to find a Head of Project Management to lead and shape their PM discipline. This is a senior leadership position, acting as the subject matter expert for project management and partnering closely with … client success leadership to drive strategic change and outstanding client outcomes. Beyond team leadership, you'll own the department's commercial performance—ensuring project management is not just robust, but a genuine driver of profitability and growth. KeyResponsibilities Define, own and continuously improve project management standards, methodologies ...