1 of 1 Escalation Management Jobs in Romsey

gross profit performance.Lead service reviews, maintain project trackers and registers, provide accurate reporting and manage escalations where required.Establish and manage customer-facing change management processes, chair Change Advisory Boards and coordinate with asset, configuration management and technical publications teams.Job Requirements:Current DV clearance and the ability to work … within a highly regulated defence and security environment.Experience in service delivery management, IT service management or a similar customer-facing operational role.Strong understanding of incident, request, problem, change and configuration management processes.Experience using ITSM tools to record, monitor and report on service performance.Knowledge of service contract management ...