2 of 2 Escalation Management Jobs in Hampshire

Global Technical Support, tasked with ensuring the readiness of upcoming features and services within the Bentley Infrastructure Cloud (BIC) service. This role involves close collaboration with Product Developers, Product Management, and GTS to ensure seamless integration and support for new releases. Given the agile nature of BIC's SaaS offering, the Cloud GTL must actively participate in sprint planning … experts in specific subcomponents. Key responsibilities include coordinating readiness initiatives, managing bug prioritization, and conducting trend analysis. This position plays a critical role in bridging Technical Support and Product Management, offering strategic insights that help prioritize defect resolution based on customer impact and business goals. Additionally, the Cloud GTL will bridge the knowledge gap between Developers and Technical Support … Teams (Product Manager, Development, Q&A etc.) to understand the product development roadmap, focusing on feature and functionality review at the start of the product lifecycle. Work with Product Management and Development to prioritize bug fixes for future releases based on criticality and user impact. Coordinate with GTS Senior/Principal Engineers who are subject matter experts in key More ❯

ensuring the readiness of Global Technical Support (GTS) for upcoming features and services within the Bentley Infrastructure Cloud (BIC) service. This role involves close collaboration with Product Developers, Product Management, and GTS to ensure seamless integration and support for new releases. Given the agile nature of BIC's SaaS offering, the Cloud GTL must actively participate in sprint planning … experts in specific subcomponents. Key responsibilities include coordinating readiness initiatives, managing bug prioritization, and conducting trend analysis. This position plays a critical role in bridging Technical Support and Product Management, offering strategic insights that help prioritize defect resolution based on customer impact and business goals. Additionally, the Cloud GTL will bridge the knowledge gap between Developers and Technical Support … Teams (Product Manager, Development, Q&A etc.) to understand the product development roadmap, focusing on feature and functionality review at the start of the product lifecycle. Work with Product Management and Development to prioritize bug fixes for future releases based on criticality and user impact. Coordinate with GTS Senior/Principal Engineers who are subject matter experts in key More ❯