5 of 5 Escalation Management Jobs in the West Midlands

recruiting for a PLM Programme Manager to be based at our office/our customer’s site in Gaydon. Our Product Lifecycle Management (PLM) practice helps manufacturers build better products, define better processes, and reduce costs. As an engineering services organization, we use the processes and software we recommend … domain teams, delivery teams, support organizations, infrastructure and platform teams, supplier partners, and business stakeholders. The role will govern Incident, Problem, Change, and Release Management processes while continuously improving operational performance, governance, service maturity, and customer experience. Area of Responsibility Service Operations Management Support and govern ...

direction, build senior stakeholder relationships, and make a visible impact across a fast-paced and highly competitive enterprise technology environment. Key responsibilities:Vendor Relationship Management: Own day-to-day and strategic relationships with assigned Strategic and Accelerate vendors, acting as SCC’s primary commercial contact and leading regular business … reviews, escalation management, and joint planning activities Go-to-Market & Revenue-Generating Activities: Develop and execute joint go-to-market and growth plans with assigned vendors to increase revenue, gross profit, pipeline creation, and customer engagement across the Enterprise and Networks business.Certification and Compliance: Maintain and improve ...

join our growing Enterprise Applications Practice.As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services. You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.This … with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.Drive Continual Service Improvement (CSI) initiatives, identifying ...

Legal Services organisation. This role will oversee multiple interconnected projects and workstreams, ensuring that business objectives are achieved through effective planning, governance, stakeholder management, and execution. The role focuses on coordinating transformation initiatives that include change management, workflow optimisation, technology implementations, systems integrations, product release management, and organizational change activities. The Portfolio Manager will work closely with Legal Services, Product Management, Engineering, Operations, and Internal and External Business Stakeholders while providing leadership and support to Project Managers responsible for delivering individual projects. This position plays a critical role in ensuring programmes are delivered ...

excellence, strong client relationships, and continuous service improvement. You'll act as the key link between clients, onsite teams, technical specialists, Service Desk, account management, and commercial teams to ensure a seamless and high-quality customer experience. What You'll Be Doing Leading and developing a team responsible … SLAs, and KPIs are consistently achieved. Building strong, trusted relationships with clients through a proactive, "white-glove" service approach. Acting as the primary operational escalation point for service-related matters. Coordinating internal teams and external partners to ensure effective issue resolution and service delivery. Monitoring service performance and producing ...