2 of 2 Escalation Management Jobs in the West Midlands

post-merger/acquisition transitions Define and maintain data migration strategies, plans, and roadmaps Build strong relationships with client stakeholders and provide assurance and escalation management Establish governance frameworks and reporting rhythms Oversee resource planning and allocation for complex programmes Support and mentor programme and migration teams Drive ...

acceptance and satisfaction. Deliver on-site and remote installations, ensuring minimal disruption to client operations. Provide post-installation support, including troubleshooting, issue resolution, and escalation management. Maintain accurate project documentation, update CRM and ticketing systems, and ensure thorough handover to support teams. Stay up to date with emerging Unified … equivalent experience. Microsoft certifications (Teams, Teams Voice) essential; Gamma Horizon certification or equivalent experience highly desirable. Prince2 Foundation/Practitioner or other project management qualifications desirable. Strong understanding of Unified Communications technologies and principles. Hands-on experience with Microsoft Business Voice and ideally, Gamma Horizon solutions. Proficiency in Microsoft ...