12 Escalation Management Jobs in England

s primary role is to ensure customer satisfaction and retention. Your main responsibilities Manage large account customer activity (onboarding, operational activity monitoring, growth, capacity management, new needs, governance). Act as your customer’s trusted advisor and support their business development using OVHcloud solutions. Analyze and direct new opportunities … their infrastructure hosted at OVHcloud. Be the customer’s internal ambassador. Manage internal teams cross-functionally: CSM, pre-sales, sales, support, Professional Services, Product Management, etc. Participate in improving internal processes and best practices (incident, problem, changes, delivery, requests for improvements management). Lead crisis units during major … your buddy. The taking over of your customer portfolio. And in 1 year you will master: The majority of OVHcloud products and processes. The management of your entire customer portfolio. Cross-functional activities within the Customer Success team. Required skills You are dedicated and want to have a positive more »

this role, you'll ensure that IT initiatives are seamlessly onboarded, ultimately delivering measurable benefits in cost, time, and productivity. Key Responsibilities: Team Leadership & Escalation Management: Mentor and lead the IT BP team, balancing project workloads while providing escalation support for business requests. Programme Plan & Resource Tracking … Integrate Business Partner inputs into the Business Systems team's programme plan and resource tracker. Reporting & KPI Management: Ensure accurate Business Partner reporting to directorates and the Business Systems Manager, aligning with established KPIs. Stakeholder Engagement: Serve as the primary contact between business functions and IT support teams. Conduct … points. Operational Needs Analysis: Evaluate and document IT and operational requirements, collaborating with analysts to understand data flows and system integration points. System Portfolio Management: Ensure the systems portfolio is well-documented, understood, and aligns with business ownership and IT interfaces. Strategic Alignment: Develop and gain agreement on applications more »

organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a … multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential … to success in this role. Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery more »

services. My client focus on modern-day technologies, and promote the use of Cloud and hybrid technology solutions for solving customer issues. Responsibilities Process Management and SLA Reporting Ticket prioritisation and distribution Bright Gauge reporting Customer reports Ticket handling and escalation management Resource allocation and scheduling Oversee … point of contact for customer onboarding and offboarding processes Provide support for service review meetings Additionally, you will take charge of Service Desk process management and improvement, engineer and ticket KPIs and rewards, reporting and analysis to inform service enhancements, and the management of approved and disposal device … from 40 1000 users. Proven experience in resolving complex service issues and balancing priorities and emotions with customers in an MSP environment. Excellent people management skills with impeccable communication and a methodical approach to troubleshooting. Demonstrate leadership and mentoring experience with a passion for developing team members. Awareness of more »

project/delivery manager and driving standardized projects ways of working, reporting and communicating, drives alignment on project status and effective RAI/decision management through data and tools ensuring timely escalation management of actions. Work with the project/delivery manager, practise leads and teams broader … document, improving processes and tools. Experience across waterfall and Agile delivery. * Has working directly with Project managers, Scrum masters, Product owners to agree project management type deliverables and added value to their projects delivery * Strong and clear communication skills that engages senior stakeholders. Portfolio governance and forums * Assist in … Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including more »

targets and prioritise critical requests as appropriate Identify efficiencies by combining planned and reactive work at the same sites. Ordering of spares Site access management/appointment booking. Be prepared to reprioritise work at short notice to meet critical requests. Adherence to all policies and procedures Heirachical and functional … escalation management Contribute towards the Service Request catalogue to ensure its fit for purpose Provide guidance to end users where processes are not being followed Highlighting issues in relation to the scheduling tool to ensure its up to date for effective tasking Support the disaster recovery process Service … Request Analyst - Key requirements: Excellent organisational skills Excellent verbal and written communication skills Effective Time Management Proficient in Microsoft office applications SC, NPPV3 & parliament security clearances, or the ability to obtain them. ITIL V4 foundation certification Resource Management Working knowledge of Remedy ITSM suite or similar ITSM application more »

team and our mission to elevate the human experience of sexuality and relationships. In this role you will be responsible for the integration and management of complex systems in a dynamic environment. Product and engineering leadership will rely on you to assist with integrating third-party services, internal and … working with third-party integrations that involve both external and internal dependencies Manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs with technical constraints in order to provide timely updates on project health to a … in application distribution models with content & metadata feed integrations, billing and purchasing journeys, and application development kits About you: 5+ years' experience in project management, systems engineering, or as scrum product owner 3+ years' experience facilitating solutions between business and technical teams You are experienced with large-scale distributed more »

teams. Identify and resolve issues that may impair the team's ability to meet strategic, financial, and/or technical goals Manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. Work … and equitable practices. Help teams and organizations communicate/collaborate effectively by setting a personal example. YOUR EXPERIENCE Bachelor's Degree Experience in product management, software development or technical presales. Experience with end-to-end product delivery, launch and beyond. Experience overseeing roadmap strategy and definition. Experience with process more »

assigned project or programme Monitor, sustain and develop the level of motivation and spirit within the project or programme team Core Competencies Extensive Project Management skills and experience Successful track record of managing complex international and cross functional programmes Experience of interfacing milestone governed programmes to Waterfall and Scrum … Agile projects Management of multiple stakeholders, with a range of cultural backgrounds. Ability to manage from a distance, resources who work for other organizations. A self-starter with a determination to succeed balanced with appropriate tact and diplomacy. Excellent communications skills and established team player with well-developed influence … and relationship management skills. Will have worked within a Eelctronics manufacturing enviroment Area of Responsibility Lead and direct the delivery of Customer focused projects, ensuring high levels of customer satisfaction. Oversee all project activities across all functional areas in terms of tactical decisions, day-to-day management, planning more »

European-wide installed base of Manufacturing Test Solutions customers. Support services are defined as installation, decommissioning, troubleshooting, preventative maintenance, calibration, repair, training, and parts & escalation management relating to solution hardware and software. The responsibilities will include, but are not limited to, the following: Conduct on-site system installations. more »

prefer candidates with demonstrated experience of at least 5 years in IT and strong technical background. The ideal candidate should possess: Excellent customer relationship management and communication skills, with the ability to create a positive client experience. Strong leadership skills, with a proven ability to manage and support a … team with high standards, using metrics to drive team performance. Experience with service level agreement (SLA) management, incident management, problem-solving, and technical escalation management. Strong technical background including proficiency with delivering and managing IT systems, network, security, and end-user computing device management. Knowledge & experience of … cloud solutions including Azure and 365. An ability to prioritise and manage time effectively utilizing ITIL best practice methodology. Experience in project management and in delivering projects within budget and to deadlines. Preferably qualified to 2nd line minimum or equivalent industry certification such as ITIL, Microsoft, or Cisco. Bachelor more »

actions, publish regular reports to business sector leads with KPI metrics and analysis. Maximise automation of systems to improve response times and resolution completion. Escalation Management: Manage and resolve escalated customer issues, ensuring timely and satisfactory resolutions in line with SLAs. Collaborate with other departments to address systemic … on the latest technologies. Ideal Candidate: Proven experience in a technical support role, with a focus on B2B customer support. Strong leadership and team management skills, with a track record of developing high-performing teams. Excellent problem-solving and decision-making abilities. Exceptional interpersonal and communication skills. Familiarity with more »