1 to 25 of 30 Escalation Management Jobs in England

technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · Root Cause Analysis · Knowledge Sharing & Reporting · Cross-Functional Collaboration · Release Management · Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk … software (e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and drive them to resolution in a timely manner. · Deep understanding and hands-on experience supporting Windows Server/Desktop environments, including Active Directory, Group Policy, and related systems. · Solid understanding of core networking protocols, such More ❯

life cycle using agile methodologies and will thrive in a fast-paced environment, solving complex problems . JOB RESPONSIBILITIES The role itself is very varied and will entail: Line management and motivation of a team of developers Performance management Escalation management Administration Scrum mastering/team leadership Help remove blockers and impediments for your team Monitor … and job responsibilities. We offer excellent benefits. Only candidates who are eligible to live and work in the UK need apply. Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets … in Toronto and traded on the S&P/TSX 60. Is This You ? About Us Gladstone is a software company, based in the UK, that provides business critical management software to the fitness and leisure market. A thought leader in this market for over 35 years, we pride ourselves on being innovative with our software to meet the More ❯

life cycle using agile methodologies and will thrive in a fast-paced environment, solving complex problems . JOB RESPONSIBILITIES The role itself is very varied and will entail: Line management and motivation of a team of developers Performance management Escalation management Administration Scrum mastering/team leadership Help remove blockers and impediments for your team Monitor … and job responsibilities. We offer excellent benefits. Only candidates who are eligible to live and work in the UK need apply. Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets … in Toronto and traded on the S&P/TSX 60. Is This You ? About Us Gladstone is a software company, based in the UK, that provides business critical management software to the fitness and leisure market. A thought leader in this market for over 35 years, we pride ourselves on being innovative with our software to meet the More ❯

in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc. - Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success - Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers, creative teams and management … and thoroughly manner - Manage client meetings to assess goals, objectives and requests in terms of advertising solutions to drive forward required solutions - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit. - Develop overall solution plans that meet operational requirements, project manage the … in depth functional requirements and timelines, aligned with creative, technical, legal teams, testing teams, etc.. Project manage complex campaigns from the conceptual phase to go live, utilizing various project management methodologies to ensure success. Constantly develop and drive new advertising product innovations that are outside of our standard product card by engaging with customers, creative teams and management More ❯

drivers. - Write business and product requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams. - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. - Measure and analyze existing products for … opportunities to innovate and improve, providing additional benefits to customers - Research and identify new opportunities - Present confidently to Amazon senior management as well as other large audiences. The ideal candidate will have: - Technical aptitude and experience and agility to learn web-based tools - Ability to think both strategically and tactically in a high-energy, fast paced environment - Proven analytical … and process improvement skills - Experience working with software development teams - Strong background in product management for technical products with a proven history of owning and driving results - Exceptional interpersonal, motivational, and communication skills - Strong writing and communication skills BASIC QUALIFICATIONS - Bachelor's degree - Experience in technical product management, program management or engineering - Experience owning/driving roadmap More ❯

will put you at the heart of a global financial institution? Then bring your skills and experience as a senior credit approval (SCO or equivalent) and solid credit risk management experience to Citi's Credit Risk Banking & International Risk (BIR) team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a …/Role Overview: Credit Riskteam provides second line of defence oversight, review and challenge over our lending and counterparty credit activities globally.The Senior Credit Portfolio Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to monitor the Citi portfolio and identify credit migration in coordination with the Risk … Management team. The overall objective of this role is to lead the management of Citi's portfolio exposure to client and counterparties globally. What you'll do: Maintain and manage a portfolio of corporate credits, incl. complex cross-product (derivatives, ECA financing), cross-market (senior bank/bond) transactions Review, challenge and approve transactions, and periodic monitoring, include More ❯

effectively and efficiently within a culture of continual service improvement, aligned to Trainline values. The team is principally responsible for end user computing across a MacOS estate, under central management using JAMF Pro, and a Microsoft Windows estate integrated with Azure Active Directory and Microsoft Windows Servers. This is a highly visible team, also providing dedicated AV/VC … ensuring high availability, instilling trust, and enabling a seamless experience to Executive level presenters. As an Senior IT Support Analyst at Trainline, you will be responsible for Ticket lifecycle management through active dashboard monitoring, workload management and reporting Proactive Incident resolution within SLA, working closely with Tier 3 teams for technical direction and escalation management Proactive … service End-user initial engagement through our ITSM ticketing platform, collaboration apps and onsite Tech Bar. You're the face of Workplace Technology for our internal Trainliners! IT Asset Management - inventory control leveraging supporting toolsets, h/w refresh in line with policy, secure disposal compliance, CSIP discipline to mature lifecycle management Seamless on/off-boarding for More ❯

Hours per week (Hybrid, 2-3 days per week onsite) Our client seeks a Technical Support Engineer to capitalize on the company's momentum. The clients enterprise IT Service Management platform combines ITIL process support and SaaS delivery to provide a flexible, intuitive, self-managing cloud application. Responsibilities: Providing support to users/administrators of our platform. Supporting and … creative problem-solving approach and strong analytical skills Must be proficient with analysing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging & Troubleshooting Network and Operating System debugging skills More ❯

creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging and troubleshooting Network and Operating System debugging skills Due to the volume of applications received More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

key strategic area for the organisation and the leader for this program must be able to build on the momentum. This role will lead the Infrastructure team through the management of their Cloud Infrastructure Initiatives Portfolio. This includes managing current initiatives as well as defining the vision for our program execution. This is a key leadership role that will … simplify processes, and simultaneously support multiple projects impacting a growing global organisation. This role requires excellent communication and organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance business needs versus technical constraints. Maturity, curiosity, creative problem-solving, and team leadership are all essential to success in this role. … Key Responsibilities Program Management: Oversee large, complex cross-functional initiatives through the project life cycle Work closely with initiative sponsors and stakeholders to understand the functional strategy, define scope and deliverables, and ensure funding and staffing are planned and available to meet program delivery goals Develop business and technical project plans and ensure that all initiatives within the portfolio More ❯

of their region. Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure a stable and consistently high-quality service is delivered for our customers and clients. Accountable for the resource planning of couriers through pipeline review, advertising … courier performance to ensure the success of a seven day operation Responsible for the delivery unit estate within their region (including but not limited to the location, procurement and management of delivery units & resourcing) & management of service provision through service conversations with the delivery unit controller to ensure that Evri deliver a professional and sustainable Delivery Organisation which … the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers. To be successful in this role you More ❯

drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as the primary service interface with engineering, quality, and product management to resolve … successfully execute all field activities (installation, commissioning, upgrades, s/w patching, PM & CM activities). You will work closely with the EVP Global Security Service and Security Service Management team developing and establishing procedures governing how the business will seamlessly operate & execute in a world-wide setting. Working with the team, you will ensure that global processes and … opportunities with service sales to provide additional upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are More ❯

providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings. Key responsibilities Technical Support Excellence: Provide senior-level technical support for end … and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Escalation Management: Review and mitigate More ❯

August. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Responsibilities: Develop and own project plan milestones, demonstrating expertise in project management within a fast-paced setting. Utilize project management software such as Asana (or similar tools) to effectively manage complex projects. Define, position, package, and price your owned programs. … with Design Technologists and Engineers. Apply experimentation frameworks to validate program enhancement value. Own program operations, including workflow, training documentation, and account team coordination. Manage cross-functional bottlenecks, provide escalation management, and balance business needs with technical constraints. Confidently present to senior management and large audiences. Contribute at all organizational levels, embracing both large and small tasks. … Must-Have Qualifications: Proven experience in a Solutions Manager role. Demonstrated experience leading and managing teams. Expert project management skills in a fast-paced environment. Experience with product lifecycle management. Strong communication and presentation skills. Ability to work cross-functionally and influence stakeholders. Client Description: Our Client is a FTSE 100, multinational technology company no longer known for just More ❯

August. Due to the high volume of applicants, we may be unable to reply to each applicant individually. Responsibilities: Develop and own project plan milestones, demonstrating expertise in project management within a fast-paced setting. Utilize project management software such as Asana (or similar tools) to effectively manage complex projects. Define, position, package, and price your owned programs. … with Design Technologists and Engineers. Apply experimentation frameworks to validate program enhancement value. Own program operations, including workflow, training documentation, and account team coordination. Manage cross-functional bottlenecks, provide escalation management, and balance business needs with technical constraints. Confidently present to senior management and large audiences. Contribute at all organizational levels, embracing both large and small tasks. … Must-Have Qualifications: Proven experience in a Solutions Manager role. Demonstrated experience leading and managing teams. Expert project management skills in a fast-paced environment. Experience with product lifecycle management. Strong communication and presentation skills. Ability to work cross-functionally and influence stakeholders. Client Description: Our Client is a FTSE 100, multinational technology company no longer known for just More ❯

highly motivated Sr. Technical Program Manager (TPM) who enjoy solving challenging and complex business problems at Amazon scale. Key job responsibilities: The right candidate will possess a strong program management background, has experience leading large projects, and has a well-rounded technical background in current technologies. As a Sr. Technical Program Manager, your responsibilities will include writing specifications, driving … project schedules from design to release, stakeholder management and managing the production launch. You will act as a Single Threaded Owner (STO) to lead and coordinate the design and implementation efforts, coordinating across multiple engineering teams to develop scalable solutions. You will work directly with customers, disambiguate the requirements, anticipate bottlenecks and risks, make trade-offs, provide escalation management and balance the business needs versus technical constraints. You must be able to thrive and succeed in an entrepreneurial environment, destroy limits to scale, and not be hindered by ambiguity or competing priorities. This means you are able to develop and drive high-level strategic initiatives while rolling up your sleeves to get the job done. This More ❯

technologies to identify and deliver innovative technical solutions that meet business needs and scale with growth. • Work closely with technical (engineering and science) teams, design, and product/program management in an agile environment to deliver the best technical designs and approaches. • Anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance the business needs … versus technical constraints. BASIC QUALIFICATIONS - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience in engineering team management - Experience in engineering - Experience working directly within engineering teams - Experience designing or architecting (design patterns, reliability … and scaling) of new and existing systems - Experience partnering with product and program management teams - Bachelor's degree - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and More ❯

continuous improvement Manage post go-live support with a focus on data analytics, technical optimization and ongoing product education Serve as the main point of contact for technical incident management, translating complex issues for non-technical stakeholders and driving swift resolution Build strong, trust-based client relationships, acting as a strategic partner throughout the merchant lifecycle About you: Strong … project management skills with experience in fintech and payments Technical proficiency to understand and troubleshoot platform issues, with the ability to communicate technical information clearly to clients Data analysis capabilities to monitor performance and identify optimization opportunities Excellent interpersonal skills to build lasting client relationships and manage cross-functional collaboration Proactive problem solver with experience in incident and escalation management Languages: German or other languages are beneficial What happens next? Selected candidates will be invited for an initial interview with our Talent Acquisition representative. The video meeting will take about 30 minutes. Then it's time for a second interview! The meeting will be conducted by our Department Lead and will be 30 minutes. As a last More ❯

proficiency in developing, monitoring, and debugging ETL jobs. Deep understanding of SQL and experience with Databricks, Snowflake, BigQuery, Azure, Hadoop, or CDP environments. Hands-on technical support experience, including escalation management and adherence to SLAs. Familiarity with CI/CD technologies and version control systems like Git. Expertise in cloud, on-prem, and hybrid architecture setups. Excellent communication More ❯

proficiency in developing, monitoring, and debugging ETL jobs. Deep understanding of SQL and experience with Databricks, Snowflake, BigQuery, Azure, Hadoop, or CDP environments. Hands-on technical support experience, including escalation management and adherence to SLAs. Familiarity with CI/CD technologies and version control systems like Git. Expertise in cloud, on-prem, and hybrid architecture setups. Excellent communication More ❯

Global Technical Support, tasked with ensuring the readiness of upcoming features and services within the Bentley Infrastructure Cloud (BIC) service. This role involves close collaboration with Product Developers, Product Management, and GTS to ensure seamless integration and support for new releases. Given the agile nature of BIC's SaaS offering, the Cloud GTL must actively participate in sprint planning … experts in specific subcomponents. Key responsibilities include coordinating readiness initiatives, managing bug prioritization, and conducting trend analysis. This position plays a critical role in bridging Technical Support and Product Management, offering strategic insights that help prioritize defect resolution based on customer impact and business goals. Additionally, the Cloud GTL will bridge the knowledge gap between Developers and Technical Support … Teams (Product Manager, Development, Q&A etc.) to understand the product development roadmap, focusing on feature and functionality review at the start of the product lifecycle. Work with Product Management and Development to prioritize bug fixes for future releases based on criticality and user impact. Coordinate with GTS Senior/Principal Engineers who are subject matter experts in key More ❯

ensuring the readiness of Global Technical Support (GTS) for upcoming features and services within the Bentley Infrastructure Cloud (BIC) service. This role involves close collaboration with Product Developers, Product Management, and GTS to ensure seamless integration and support for new releases. Given the agile nature of BIC's SaaS offering, the Cloud GTL must actively participate in sprint planning … experts in specific subcomponents. Key responsibilities include coordinating readiness initiatives, managing bug prioritization, and conducting trend analysis. This position plays a critical role in bridging Technical Support and Product Management, offering strategic insights that help prioritize defect resolution based on customer impact and business goals. Additionally, the Cloud GTL will bridge the knowledge gap between Developers and Technical Support … Teams (Product Manager, Development, Q&A etc.) to understand the product development roadmap, focusing on feature and functionality review at the start of the product lifecycle. Work with Product Management and Development to prioritize bug fixes for future releases based on criticality and user impact. Coordinate with GTS Senior/Principal Engineers who are subject matter experts in key More ❯

innovation, and scale within the team and across the business as a whole. Lead cross functional collaboration to get big ideas implemented. Anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, anticipate and make trade-offs. Have strong communication skills and experience working across diverse stakeholder groups. Represent Amazon when meeting with senior executive teams from top customers … and influence with technical and non-technical business owners Ability to handle changing priorities and use good judgment when working in stressful situations Organizational skills including prioritizing, scheduling, time management, and meeting deadlines Bachelor's degree in marketing, communications, or equivalent work experience Fluency in English PREFERRED QUALIFICATIONS 5+ years experience managing direct reports Experience communicating goals and strategies More ❯

an enormous opportunity to impact the customer experience, design, architecture, and implementation of products in the wellness space, impacting millions of people's lives. You will anticipate bottlenecks, provide escalation management, anticipate and make trade-offs, and balance customer and business needs against technical constraints. Your role will involve maintaining existing products, developing new features, and supporting new … to enhance productivity and performance. Support multiple squads within the Cloud Platform team, managing the product roadmap and coordinating agile ceremonies. The Person Skills and Experience: Extensive Technical Program Management experience in a related industry. Deep understanding of cloud infrastructure and components, particularly in AWS. Experience in Software Development or Architecture, is essential to building credibility and relationships with More ❯