4 of 4 Escalation Management Jobs in Yorkshire

drivers. - Write business and product requirements documents and ensure clear communication and coordination of requirements to the business, design and development teams. - Work cross-functionally to manage bottlenecks, provide escalation management, anticipate and make trade-offs, balance the business needs versus technical constraints, and maximize business benefit while building great customer experiences. - Measure and analyze existing products for … opportunities to innovate and improve, providing additional benefits to customers - Research and identify new opportunities - Present confidently to Amazon senior management as well as other large audiences. The ideal candidate will have: - Technical aptitude and experience and agility to learn web-based tools - Ability to think both strategically and tactically in a high-energy, fast paced environment - Proven analytical … and process improvement skills - Experience working with software development teams - Strong background in product management for technical products with a proven history of owning and driving results - Exceptional interpersonal, motivational, and communication skills - Strong writing and communication skills BASIC QUALIFICATIONS - Bachelor's degree - Experience in technical product management, program management or engineering - Experience owning/driving roadmap More ❯

of their region. Maximising service coverage of courier deliveries and collections within the region through the successful and timely recruitment of couriers and their engagement, retention and successful change management (where needed) to ensure a stable and consistently high-quality service is delivered for our customers and clients. Accountable for the resource planning of couriers through pipeline review, advertising … courier performance to ensure the success of a seven day operation Responsible for the delivery unit estate within their region (including but not limited to the location, procurement and management of delivery units & resourcing) & management of service provision through service conversations with the delivery unit controller to ensure that Evri deliver a professional and sustainable Delivery Organisation which … the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers. To be successful in this role you More ❯

providing technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely. You will be seen as an escalation point within the Service Desk function and provide solutions and ownership to more complex tasks and undertakings. Key responsibilities Technical Support Excellence: Provide senior-level technical support for end … and Mentoring: Offer technical guidance and mentorship to the wider service desk team. Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success. Device Management: Develop solutions to improve device build and management using new and existing technologies. Experience in laptop build with Intune device management. Escalation Management: Review and mitigate More ❯

and accurately to questions from both customers and internal business partners, including leadership teams. Escalating issues promptly and appropriately when necessary. BASIC QUALIFICATIONS - 2+ years of program or project management experience - Experience using data to influence business decisions PREFERRED QUALIFICATIONS - Knowledge of SQL and Advanced Excel (Array and Statistical formulas) - Knowledge of basic and systematic approaches to manage projects …/programs - Experience back office operations, escalation management and troubleshooting environments Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country More ❯