Technical Support Specialist
Castleford, England, United Kingdom
CMS Distribution
customers on the telephone or responding to Emails by writing technical instructions. 2-3 years’ previous experience in a technical support role Excellent understanding of the technical fundamentals of Ethernet, and Routing principles A very good working knowledge of PC’s, and operating systems, knowledge of MAC’s would be advantageous, as would Linux experience Technical Skills TCPIP, IPv4, DNS … DHCP, SNMP, FTP IPv6, Any skills advantageous VPN, IPSec, PPTP, L2TP Routing, ADSL, VDSL, VPN, QoS, failover, load balancing. VoIP, IPPBX, SIP, RTP, 3G, ISDN, PSTN, codecs Ethernet switching, Gigabit, multicast, VLAN, PoE, QoS Wireless Networking, IEEE 802.11bgn, WPA, SSID, WDS, WPS, dual band Web Content Filtering Educational Degree level in Computing, Maths, or similar IT certifications desirable, e.g. MCSE More ❯
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