Facilities Helpdesk Manager
Manchester, North West, United Kingdom
GH Engage Limited
Facilities Helpdesk Manager- Manchester- 36k- Permanent Position My client, an established Facilities and Maintenance company are currently recruiting for an experienced Facilities Helpdesk Manager to join a fantastic Facilities and Maintenance company based in Central Manager As the Facilities Helpdesk Manager, you will oversee a team of Helpdesk operatives, ensuring the … that all processes are followed in alignment with Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). This role is essential to maintaining the smooth operation of our Facilities Helpdesk, to ensure a high level of client satisfaction. The ideal candidate will have a minimum of 2 years experience managing a Team of Helpdesk Operatives within Facilities … performance, identifying areas for improvement and implementing solutions. Continuous Improvement: Drive continuous improvement within the helpdesk, suggesting and implementing process enhancements to increase efficiency and client satisfaction. Main Duties Facilities Helpdesk Management- Managing a Team of Facilities Helpdesk Operatives Updating the CAFM system with any changes- Elogbooks and Concept Evolution Ensuring the Smooth and Efficient running of the More ❯
Employment Type: Permanent
Salary: £35,000
Posted: