Helpdesk Administrator
Glasgow, Scotland, United Kingdom
Dalkia UK
Job Title: Helpdesk Administrator Location: Rutherglen, Glasgow Contract: Full-time, permanent Job Purpose: To provide efficient administrative and operational support to ensure the smooth running of the facilities contracts within the MTS FM Operation. Aims and Objectives: Focus on team behaviors to achieve significant results and support Dalkia in maintaining its industry-leading position and reputation with customers. Key … categorize incoming calls according to Help Desk Operating Procedures. Support office duties while understanding and meeting contractual obligations. Log, schedule, and program all Pre-Planned Maintenance (PPM) tasks for facilities contracts. Issue, receive, and input maintenance information into systems like Concept Evolution or other CAFM software. Act as a single point of contact for customers, technical staff, support staff … Service Providers, and Material Suppliers. Person Specification : Qualifications, Experience, Knowledge, and Skills Essential: GCSE (or equivalent) in Maths and English. Typing speed of at least 50 wpm. Experience in Facilities Management administration. Proficient in CAFM systems and Office 365, particularly Excel. Desirable: NVQ Level 1-2 (Administration 4396) or equivalent. ‘A’ Level passes or equivalent. Experience with More ❯
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