Digital Helpdesk Apprentice
Motherwell, Lanarkshire, Scotland, United Kingdom
QA
Employer description: Apleona UK is part of a global business providing facilities management (FM), with over 40 years of experience. They have experience delivering a full range of FM services including energy management, sustainable solutions, cleaning, security, mechanical and electrical, catering, front of house, pest control and waste for both the public and private sectors. … in more than 520 operational sites throughout the UK. Overview: As a Digital Helpdesk Apprentice, you will be working within the helpdesk function. You will provide coordination support for facilities management services on the FedEx UK account. This includes managing service requests, coordinating with engineers and subcontractors, and ensuring compliance with service level agreements (SLAs) to maintain … seamless operations for the client. Responsibilities: Managing over 100 FedEx UK locations will be the first point of contact for all facilities-related queries via phone and email. You will aim to resolve any queries at first attempt or escalate to the helpdesk supervisor. You will become a systems expert in Navison which you will use to log and More ❯
Employment Type: Full-Time
Salary: £15,758 per annum
Posted: