IT Infrastructure and Helpdesk Manager
Northwich, Cheshire, North West, United Kingdom
Adria Solutions
and coordinate learning opportunities to enhance skills and build a future-ready IT support function. Foster collaboration, knowledge sharing, and continuous improvement across the department. Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). … as system upgrades, migrations, and process enhancements. Promote cybersecurity best practices, ensuring compliance with internal policies and controls. Manage the helpdesk ticketing system and maintain accurate support documentation. Support facilities management to ensure physical and digital infrastructure needs are met. Stakeholder Engagement & Communication Serve as the key escalation point for complex technical issues. Engage proactively with internal More ❯
Employment Type: Permanent
Salary: £65,000
Posted: