Service Desk Coordinator
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Safer Hand Solutions Ltd
can't be guaranteed) Stoke – onsite 12.02 per hour 8am – 5:30pm Fulltime Role: As the organised and resilient Service Desk Coordinator, you will join a busy, but supportive Facilities Management team. Acting as the first point of contact, you will manage a high volume of enquiries and service requests via a CAFM system, telephone, and email. … issues where required. Deliver excellent customer service, building strong relationships with clients and subcontractors. Maintain accurate records and reports within the CAFM system. Provide administrative support to the wider Facilities Management team. Requirements: This is a fast-paced, reactive role that requires excellent communication, the ability to prioritise under pressure, and a strong focus on delivering outstanding … customer service to our clients. To be successfully considered for the position of Service desk Coordinator, you will ideally offer: Previous experience in a service desk, facilities, coordination or similar. Strong IT skills, ideally with experience using a CAFM or similar system. Excellent organisational skills and the ability to manage multiple requests simultaneously. Experience coordinating subcontractors and external suppliers. More ❯
Employment Type: Permanent
Salary: £12 per hour
Posted: