Soft Services Manager - Lakeside Shopping Centre Management Lakeside Shopping Centre
West Thurrock, Essex, United Kingdom
Savills Company
class retail and leisure destination. Key Responsibilities Leadership & Strategy Lead a large, multi-disciplinary soft services team covering security, environmental services, and customer-facing operations. Ensure strong people management, fostering collaboration and operational excellence across all teams. Promote a high-performance culture aligned with Lakeside's brand values, customer expectations, and ESG goals. Line manage the Environmental Services … with legislation, audit standards, and regulatory requirements. Demonstrate strong communication and relationship-building skills. Ensure adherence to operational and compliance standards at all times. Represent soft services at management meetings and contribute to Centre-wide strategic planning and improvement initiatives. Engage with tenants regularly, acting on feedback related to service quality and customer experience. Security and Environmental Services … facing environment. Strong leadership and people management skills with a track record of motivating teams and contractors. In-depth knowledge of soft services operations, health & safety, and facilities management. Financially astute with budget and contract management experience. Excellent stakeholder management and communication skills. Problem solving skills and project management of major More ❯
Employment Type: Permanent
Salary: GBP Annual
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