1 of 1 Fault Management Jobs in Derbyshire

plays a key role in ensuring IT service continuity, security compliance, and a high level of service delivery to major customers. Key Responsibilities: Administrative management of ALTEN customer IT accounts and access (authorisations, permissions, application policies, testing) Day-to-day handling of service requests and incidents through ALTEN … line IT support for identified customer IT accounts and systems Effective escalation of incidents in accordance with defined procedures Contribution to preventive maintenance and fault management activities Support of approved system upgrades and changes (planned and ad hoc) Ensure compliance with ALTEN and customer ICT security policies ...